Samsung — damage items

hi sir, This letter is to the vasanth & co chairman regarding complaint issue in Kaveri Nagar Branch... i am Mr. V.S.Charles my address No: 26/66, Sathya Nagar, Little Mount, Saidapet, chennai-600015. Past 7 to 8 years i am purchasing a products in Vasanth & co in T. Nagar, Madipakkam, Saidapet Branches, List Of products Purchased in past Years: 1. Sony CRT 21" TV. 2. Whirlpool 1.5 ToneC. 3. Sony 32" LED 3D TV. 4. Goorej AC 1.5 Tone. 5. Sony 32" LED TV. 6. Sony 24" LED TV. 7. Roti Maker. 8. Sony 32" LED TV his friend purchased... 9. AC Blue Star 1.5 Tone his friend purchased... Due to recommend... So many items i purchased, we faced a delivery Problem its not a issue... But Resonantly i went to Kaveri Nagar, Saidapet Branch to purchase a Double door Fridge, Mr. Mansoor attended as a marketing Rep. He given a demo of variety finally i decided to buy a SAMSUNG FF Fridge RT36HDJFELX/TL ... and i proceeded a loan with Bajaj fenserv. ok Mr. Mansoor said the product will delivered with in 3 days(10/04/15 to 13/04/15), i said its ok... Finally the product came to house, we removed the product, their is a lot of dents and scratches in the product, so i send backed immediately, and then next day i went over their, i asked manager regarding this issue, and i said cancel the bill i am not going to bye a product, so clash gone to manager and me. finally he said, loan cannot be cancelled, so kindly go to next model LG FRIDGE Model No: GL-D372JHSL 335 Lits Mr.Gopi attended as a marketing Rep. Ok i said when i will be delivered, he said with in 3 days (14/04/15 to 17/04/15) i said ok. After 3 days(17/04/15) he Mansoor called me and said, SAMSUNG model came can i send he is asking... This is a way to treat a Customer, so finally i said cancel my bill and cancel my loan also without any arguments... so what i am coming to say is here after i wont bye any product in your Vasanth & co in any branch... we Kept a trust on u but this time no trust and i never recommend also to any one ... Thanks and regards V. S. Charles [protected]