[Resolved] Samsung — Delay in repairing and service of mobile phone and unfair behavior by Samsung Team

[email protected]

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	samsungmobiles.com

I am pleased to say that I have a Samsung Galaxy A8 Model Name - SM-A800FZDEINS and Serial No - RZ8G80J1MLB ([protected]) Mobile purchased on 13/09/2015. Its display is broken. I gave it to Authorized Samsung Service Center for display change on 23rd August 2016. Next day they told that display is not available now. You take your Mobile. But I said that I want you to change the display if it will be available. They said it will take 15 to 20 days. I also agreed on that. Then I said that I am agree to wait you just keep it here and after changing of display I will take it from you. But they forced and returned me. Now their team are saying that it will again take 40 to 50 days. and they are also not ready to deposit the phone and no confirmation is being given from themselves. Now I want justice what should I do.

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Nov 30, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd