[Resolved] Samsung — Dissatisfied service of mobile

anujamittal

from Kolkata, West Bengal

Address:

Howrah, West Bengal

This complaint is regarding my Samsung mobile phone Grand I9082 purchased on[protected]Bill No. 207) from Spice Retail Ltd, Howrah(West Bengal).The problem with my phone is it gets hanged when I used to open any folder and processor is not working even when I am using the device without external memory card. I have visited service center 3 times in last 1 month regarding this problem but the company is uanble to resolve my problem and all the time he just formatted the phone and gave me back. Still the problem persists.It is getting very difficult for me to use my mobile and this problem is hindering my work also as I am unabe to take any call whenever the phone gets hanged. I demand a quick action for the abovesaid problem. Further I am attaching the photocopy of the mobile bill with this complaint. Device details : Samsung Grand Model : I9082 Purchased from : Spice Retail Ltd (20, Dobson Road, Howrah - 711101) Bill No. : 207 Date of purchase :[protected] Promised Warranty : 1 Year In the name of : Mohit Agarwal Residing at : 116/C Girish Ghosh Road, Liluah (Howrah) Contact No : [protected] ; [protected] Email Id : [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

Mar 06, 2014

Updated by anujamittal This complaint is regarding the misbehaviour by the Samsung Headoffice Delhi towards me after the complaint made by me for my mobile phone getting hanged problem in your website (https://www.consumercomplaints.in). The way he had conversation with me is very rude and disrespectful. We had the following conversation :
He told me to courier the mobile to South India. When I told him that it would be inconvinient for me to sent the handset to South and asked him to suggest some other convinient way or nearby service centre, to which his reply was very rude as he told me to roam about the whole Kolkata and when tired to call back him and to sent the phone to South India. This type of behaviour from such reputed company's employee is not expected. I want an immidiate action against the company and the person talking to me. Further I am providing the number of Samsung Headoffice Delhi from which I got the call and time of the call.

Number from Which I got the call : [protected] (7:16 PM)

Device details : Samsung Grand Model : I9082
Device Problem : Phone getting hanged and processor not working.
Purchased from : Spice Retail Ltd (20, Dobson Road, Howrah - 711101)
Bill No. : 207
Date of purchase :[protected]
Promised Warranty : 1 Year
In the name of : Mohit Agarwal
Residing at : 116/C Girish Ghosh Road, Liluah (Howrah)
Contact No : [protected] ; [protected]
Email Id : [protected]@gmail.com