Samsung — Do not get my 10% Cash Back

Address:

Chandigarh, Punjab

Hello Sir I was brought a Samsung Grand Neo GT-i9060 on 11 Apr 2014 from City Electronic, Booth No. 31, Sector 29D, Chandigarh, PIN 160020. City Electronics offer me to buy Samsung Grand Neo GT-i9060 on 10% cash back through HDFC Credit Card. I make payment and ask any receipt about my 10% but they say "don't worry it will be auto debit into your bank account" I just get my bill and other receipt document and go to my home . After 1 month i make call them that i still not get my 10% cash back then they said that it will be debited after 50 days. I make another call after 60-70 days then they said that it will be come to your account after 90 days. I call them after 6 month and they said that Fwd us your receipts and slips of phone at [protected]@gmail.com (email written on their invoice). I collect all receipt and send them through my mail on 29/09/2014 but did not get any reply of that mail. I continue my followup through phone and email. I make another mail on 17/10/14, 28/10/2014 but I never get their reply through email. Then I start following with my bank and customer care of Samsung Company Website. Bank agent said that they are not able to see that discount and you also don't have any written proof of 10% cash back. I contact Samsung at[protected] and [protected] they said that a seller can offer a discount and his marchant will pay you. Again after one month I compose a mail and fwd to [protected]@gmail.com and Email contant given below To [protected]@gmail.com from [protected]@northerndesigns.net "Hello Sir! After lot of efforts now Am going for complain to consumer Court that I had been cheated by City Electronic, Booth No. 31, Sector 29D, Chandigarh 160020 on 11th Apr 2014. City Electronics offer me to buy (Samsung Grand Neo GT-i9060) on 10% cash back through HDFC Credit Card. Still am waiting for that offer. Last time requesting you Sir Please update me regarding this offer as soon as possible other wise I will be complaint against you to our Honorable Court. Bill Detail: Invoice No. 087 Date: 11/04/2014 Company and Model No. Samsung GT-i9060 Sr. No. [protected] Price: 17000/- EMI Detail: EMI TXN ID: 2209635 Tenure: 12 months Card Issuer: HDFC BANK TXN Amount: 17000/-" After reading this mail Raj Kumar ([protected]@gmail.com) fwd my detail email to brijesh <brijesh.[protected]@pinelabs.com>, plutus.support" <plutus.[protected]@pinelabs.com, Pine Plutus <manit.[protected]@pinelabs.com>. Rajkumar tell me that Pinelabs is a company which settlement our cashback for Samsung. Reply of Pinelab is give below Dear Sir/Mam According to transaction charge-slip swipe amount is Rs 17000/-, And EMI booked on Rs 16054.80/- after deducting the manufacture payback[protected].20 =16054.80) Your monthly EMI will be 1416.70 X 12 = 17000.40 (With Interest). Trust it clarified Ok this is ok my EMI is 1416.70 per month. But where is my cash back they are talking about 945.20. and that is not 10% of 17000/-. Then I call to Pinelabs agent and he said that it was 5% manufacture discount. After this I call back to City Electronics and they provide me a number of a Samsung area manager([protected] karan malhotra). I have reacorded call of Mr. Karam Malhorta, He said that your phone is on 0% of interest thats why we will not pay you your 10% cash back. Karam Chand [protected] [protected]@gmail.com