[Resolved]  Samsung Electronics Co. Ltd — Bad after sale service even in warranty period

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam, Since I was facing a problem in my Samsung note 3 phone Model No. SM-N9000ZKEINU where my LED indicator light is just stable, as I visited your service centre ZAIN Telecom, Makwane lane Andheri (e) on 09/09/2014 they are giving me a reason of Set Liquid Damage, Not Repairable Under Warranty ([protected]) due to water, whereas I strongly disagree with the remark given by the service centre as I travel by my car wherever I go and there is no way where my phone can be affected by water due to which I am facing this problem, Beside this there is no other issue in the phone, neither with the LCD or any other technical error. As I’m Totally a Samsung Buyer as I have brought so many phones in the past as I trust the brand so much and have even recommended so many of my friends to just buy Samsung phones, I am totally disappointed by the after sale service the service centre is providing by which just by opening the phone they are giving me this stupid reason and are even refusing to accept my phone for repair under my warranty period which is till 10 October 2014. I would request the Samsung Company or any other higher authority to look in this matter and try to get some solution out of it.Kindly take this matter seriously and im accepting a positive response from Samsung India. This is the first mail i had send after that almost 5 to 6 mails i have send and still the company is asking me to pay for it. Kindly treat this mail on priority basis and resolve the issue at the earliest. Warms Regards Mr. Chandrakant Shetty