[Resolved]  Samsung Electronics Co. Ltd — Complaint against Service Center

Address:

Bhopal, Madhya Pradesh

dear sir, I owe a samsung galaxy grand. From May 2014 onwards i was having charging problem and the battery was getting discharged even when it was being charged. I approached the nearest Samsung service center in Bairagarh: Anjalee Services, F-1, Krishna Plaza in front of Bharat Petrol Pump, Bairagarh, Bhopal, Ph-[protected]. I was told that my mobile has motherboard problem and so i submitted it on 27th May 2014. they asked me to come back on 10th June.when i reached there the problem wasnt resolved and the phone battery was still getting discharged even when on charging. The receipt of 27th May was kept by them and i was issued a new receipt on 10th June 2014. I was asked to come back on 12th June. but the problem still remained intact and the service center person asked me to come back after a week.I visited them on 24th to check. this time the problem got resolved but no surety of whether the motherboard was changed so i approached a local service center to check and was shocked to know that they had repaired it which has affected the other ICs in motherboard due to which there is a new problem with sound in my phone.I am writing this mail to lodge a complaint against the service center of faking the problem initially and then not resolving it properly. I approached them back and this time they said the motherboard has to be changed and they will charge Rs 4500 for it since the warranty period is over.Kindly consider this problem of mine otherwise i will be approaching consumer court and lodging a complaint against the service center. Please also find attached the copy of the bill/receipt i received from the service center dated 10th June.