[Resolved] Samsung Electronics Co. Ltd — Exploitation of customers by samsung company through service center

Harbachan

from Srinagar, Jammu and Kashmir

Address:

Amritsar, Punjab

To From: - Harbachan Singh

Mr. BD Park, MD 5182/27 Ralhan Apartment

Samsung India Opp Khalsa College of Nursing.

Bd.[protected]@samsung.com Sukhmani Avenue Amritsar

MB +[protected]

Email – [protected]@gmail.com

SUB: EXPLOITATION OF CUSTOMERS BY SAMSUNG COMPANY THROUGH SERVICE CENTER
Dear Sir,

A complaint was lodged for the repair of 32” LCD, according to the mechanic attended the complaint, there was some defect in the panel of the LCD and panel replacement will cost Rs.15, 000/- Senior official of Costumer care was also approached. The logic of your official was not convincing. Please explain:-

I: Panel replacement charges are Rs.15, 000/- why the repair of such costly component is not possible, when picture quality declines only 10%. It proves your service center At Amritsar is incompetent or adopted the easy method to increase the unjustified profit at the cost of customers

II: What is the procurement cost of the panel and rate analysis?

III: Present rate of the New Set is approximate Rs.25, 000/- why not Rs.50, 000/- keeping in view the rate of a panel.

Please reply in responsible manner and insure reasonable rate of repair. In case there is no proper response, I am prepared to take appropriate action to check such exploitation with the help of the concerned authorities and built awareness in the public by the all available means.

Hoping your positive response.

Sincerely Yours,

Harbachan Singh

RESPONSE: - No to repair, replacement is only solution. Samsung Company can’t share the secret of rate analysis. It is a confidential matter.

MIRACLE O[censored]CHHI DUKAAN (SAMSUNG) LED TV 32” of the Same specification, performance, features, durability, life span and guaranty period of the unpopular brand available in the market, price range start from Rs 15, 000/-. With economical future repair. People pay much more prices for the Samsung product with a hope of trouble free smooth functioning for long duration in comparison to the other brands. Adverse to it face the unexpected early repair at the highest cost having no alternative. JAGO GRAHAK JAGO

To

The well-wishers of Indians.

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Aug 14, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 08, 2014

Updated by Harbachan To
Mr. BD Park, MD
Samsung India
Bd.[protected]@samsung.com
SUB: EXPLOITATION OF CUSTOMERS BY SAMSUNG COMPANY THROUGH SERVICE CENTER
Dear Sir,
A complaint was lodged for the repair of 32” LCD, according to the mechanic attended the complaint, there was some defect in the panel of the LCD and panel replacement will cost Rs.15, 000/- Senior official of Costumer care was also approached. The logic of your official was not convincing. Please explain:-

I: Panel replacement charges are Rs.15, 000/- why the repair of such costly component is not possible, when picture quality declines only 10%. It proves your service center At Amritsar is incompetent or adopted the easy method to increase the unjustified profit at the cost of customers

II: What is the procurement cost of the panel and rate analysis?

III: Present rate of the New Set is approximate Rs.25, 000/- why not Rs.50, 000/- keeping in view the rate of a panel.

Please reply in responsible manner and insure reasonable rate of repair. In case there is no proper response, I am prepared to take appropriate action to check such exploitation with the help of the concerned authorities and built awareness in the public by the all available means.

Hoping your positive response.

Sincerely Yours,
Harbachan Singh
MB- +[protected]
Email- [protected]@gmail.com
RESPONSE: - No to repair, replacement is only solution. Samsung Company can’t share the secret of rate analysis. It is a confidential matter.

MIRACLE O[censored]CHHI DUKAAN (SAMSUNG) LED TV 32” of the Same specification, performance, features, durability, life span and guaranty period of the unpopular brand available in the market, price range start from Rs 15, 000/-. With economical future repair. People pay much more prices for the Samsung product with a hope of trouble free smooth functioning for long duration in comparison to the other brands. Adverse to it face the unexpected early repair at the highest cost having no alternative. JAGO GRAHAK JAGO

To

The well-wishers of Indians.