Samsung Electronics Co. Ltd — Faulty Led Screen

kkmatai

Address:

New Delhi, Delhi

Hello This is regarding the defective screen of my samsung 40" LED. The screen has already been replaced twice and the defect came again.Its'a horizontal Line which has stated appearing on the screen covering almost 40 % of display area. I have been requesting samsung to properly check all other components of LED but the technical team overheard it and replaced the screen second time without doing proper diagonasis of the defect. Result is that I am sufferring as my LED is out of warranty now and I have been asked to pay 26000 for the screen. The case has already been reported to customer care after which engineer visit was done and no response is there from samsung after that. Request your attention on the matter. Thanks Krishan Matai Mob:- +91 [protected]

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Comments

kkmatai

There is no positive signs shown by Samsung to replace the screen. They have given the offer to pay 50 % of the amount to replace the screen but I am not convinced by their offer as the Led TV itself is faulty. If I pay 50 % of the amount then chances are very high that I will loose all my money in another 6 to 8 months as the screen has already been replaced twice by Samsung for same fault in past and same problem has re-appeard again.

Kindly look into the matter