Samsung Electronics Co. Ltd — Faulty Phone even after motherboard replacement

Address:

New Delhi, Delhi

Hi, This with regards to my Samsung Galaxy Note 3 purchased on 28th February 2014 IMEI No: [protected] from Spice Retail JanakPuri showroom New Delhi. I am a disgusted customer who has purchased an INR 50, 000 worth of your flagship phone, chose it over Apple's Iphone 5S and HTC just relying on your brand equity. The phone is with me which simply refuses to switch despite your service center replacing the motherboard. I am with Samsung since the time you launched Galaxy S then Note I, Note II. Then I bought a LG Nexus 5 but sold it off in 10 days to buy the Note III and see the reward I get as a loyal customer. On 30 st August 2014 suddenly my phone's Headphone jack started malfunctioning (Voice could not be transferred from microphone to the caller), I visited the Tagore Garden Samsung service Center New Delhi to meet Mr. Ravi there at the Service station and he reported that there was a fault in the motherboard but due to unavailability of the part I had to go back. On 1st Sep 2014 I reported it at Tagore Garden Samsung service Center New Delhi to Mr. Kuljeet Singh at the Service desk. After checking he submitted the phone for motherboard replacement and I had to go again on 2nd Sep 2014 to pick up the phone at 6:30 PM It was at 9PM on the same day when the phone was simply kept on my table and the phone stopped receiving any network signal. Then after 5 mins of leaving it Idle the phone got switched off and is not functional anymore. I can't switch on the phone anymore. What is my fault ??? Is it that i spent Rs. 50, 000 of my hard earned money on your phone ? Is it that i chose it over Apple's iphone ? Or that i haven't paid my dues that you are making me take rounds(Spend fuel and time) and wait for hours at your service desk ?? I want you to replace the phone now and i will not accept any kind of repairs now. This sheer harassment from your end that a person spends more money on a phone that a laptop and split into bits and pieces and keep on fixing it over and over again till the time it appears and functions like a useless piece of dirt. I WANT AN IMMEDIATE ACTION ON THIS SINCE I AM LOSING OUT A LOT O[censored]TILITY AND INVESTMENT RELATED TO THE PHONE Sahil Sayal +[protected]