Samsung Electronics Co. Ltd — Galaxy S2 is heating | |
Hello samsung team plz help me I am using galaxy S2 still 2 years ago. But now my mobile get heating in the primary camera side(back)..plz i dnt no why .. my warrenty also expired wht do. when get heat my mobile my battery also get low charge.. Whn iam on the data netwrk or wifi mobile get full heated..plz help me plz help Was this information helpful? | |
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Samsung India customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Pls Solve My problem..
Reply
Hi Myself
Nadeem Ansari
I booked a
handset Samsung Galaxy Grand 2 (Model No SM-G7102) on 10th March-14
through your websitehttps://samsungindiaestore.com under B2B
(CORPORATE) OFFER to Airtel Employee. And got the delivery on 13th March-14(Thursday).
Since beginning
I am facing the heating issue in handset after 10 to 20 minutes while browsing
any apps or playing games. Moreover handset and charger both are also getting
overheated while charging.
In this concern I also raised the complaint
([protected]) at call center and visited to Samsung store twice with this issue
in my office timing. And also marked several mails to all senior authority ('danields.[protected]@samsung.com';
'bd.[protected]@samsung.com'; 'hv.[protected]@samsung.com'; 'shefali.[protected]@samsung.com'; ‘chita.[protected]@samsung.com’;
) and request them to intervene because after multiple mails follow ups the
service guys(Mr. Neeraj & Mr. Chita Sahoo) are just declining the issue
stating that the heating is normal.
They are not taking my feedback, even are not
ready to accept and compare this phone with another phone of similar
specifications. And I am being threatened to collect my phone as it is otherwise
they are not responsible for any loss.
Please intervene and help me in getting
concrete resolution. else I will have to file
a case against company in the consumer court. “UNDER
CONSUMER PROTECTION ACT, 1986.”
Regard….Nadeem Ansari
Airtel Corporate office
Gurgaon.
Nadeem Ansari
I booked a
handset Samsung Galaxy Grand 2 (Model No SM-G7102) on 10th March-14
through your websitehttps://samsungindiaestore.com under B2B
(CORPORATE) OFFER to Airtel Employee. And got the delivery on 13th March-14(Thursday).
Since beginning
I am facing the heating issue in handset after 10 to 20 minutes while browsing
any apps or playing games. Moreover handset and charger both are also getting
overheated while charging.
In this concern I also raised the complaint
([protected]) at call center and visited to Samsung store twice with this issue
in my office timing. And also marked several mails to all senior authority ('danields.[protected]@samsung.com';
'bd.[protected]@samsung.com'; 'hv.[protected]@samsung.com'; 'shefali.[protected]@samsung.com'; ‘chita.[protected]@samsung.com’;
) and request them to intervene because after multiple mails follow ups the
service guys(Mr. Neeraj & Mr. Chita Sahoo) are just declining the issue
stating that the heating is normal.
They are not taking my feedback, even are not
ready to accept and compare this phone with another phone of similar
specifications. And I am being threatened to collect my phone as it is otherwise
they are not responsible for any loss.
Please intervene and help me in getting
concrete resolution. else I will have to file
a case against company in the consumer court. “UNDER
CONSUMER PROTECTION ACT, 1986.”
Regard….Nadeem Ansari
Airtel Corporate office
Gurgaon.
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