[Resolved]  Samsung Electronics Co. Ltd — Galaxy tab 3 is submitted at the service centre in Ashok vihar for the 4th time

Address:New Delhi, Delhi

Dear Sir, I had purchased Galaxy Tab 3 on 29th September 2013. I started facing the problem very soon in December we approached the service centre (Aditya infocom pvt ltd. Ashok Vihar) with the complain of * low battery back up * network problem(I used to get the captions like emergency calls only) Agency said will upgrade the software and will be fine, they did the upgardation and we received the mobile after 2-3 hrs. After 2 days the same problems were faced, As i am working and has a busy schedule had gone in January. Agency people said you should get the phone at the very moment you have the problem, i said that's not possible, Agency people said then you should record a vedio clip as a proof. After seeing the mobile they said we need to upgrade the software and it would be fine, they upgraded and also gave me a number and said you should call us immediately the very moment you face the problem. Same problem appeared after 3-4 days, I called the given number, I got a foolish reply that its family time for me and i am not responsible for this now, then why did you give me the number?????. I approached the Agency on 8th march where they tried to satisfy me with all illogical and non-technical explanations. Agency people said you need to keep the phone and we will give you after 2-3 days. I got a call after 2-3 days that the mother board will be replaced and they gave me the mobile on 13/14th March.I had even spoken to the call centre regarding this. Soon after 3-4 days, I faced the same problem, this Saturday 29th March I had again given the phone at the service centre. The agency people had all kinds of baseless and non technical explanation for the same and said we need to check the tab, but then what were they doing in past three visits, if they are unable to rule out the technical problem. I don't have so much time to visit the agency again and again. I am looking forward for a practical solution not a theoritical solution. Looking forward for a constructive solution. Thanks Dr. K. Purkayastha
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Aug 14, 2020
Complaint marked as Resolved 
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