[Resolved]  Samsung Electronics Co. Ltd — Led display susceptible to thermal expansion which led to crack in the led display

Address:

Alappuzha, Kerala

Reference: 1. Bill No: 2872 dated[protected] of Angel Agencies, Cherthala, Kerala2. Samsung service order no: [protected] I purchased a Samsung 28” LED TV UA 28H 4000 ARL on[protected]. On[protected], the said TV went out showing a spider crack screen. There is no external scratch or crack on the screen. I have reported the complaint as per second reference. The service personnel has taken photograph of the display and then from the Samsung service center Alappuzha, I was informed on telephone that the complaint is not covered under warranty and I have to pay Rs.11k for repair since the damage, they say, is due to some external force. To the best of my knowledge and belief, no external force has been applied to the TV. The damage may be due to thermal expansion or by the hit of some insect like beetle, I am not sure. However it’s not the fault of the customer if the TV is too tender to afford the hit of an insect or vulnerable to thermal expansion . In this circumstance, I request you to repair or replace the above said TV under warranty coverage. Otherwise I will be compelled to approach a court of law to get justice.Expecting a positive response from your part. Your’s Faithfully, Sreekumar P, Renjitha(H), Panavally P.O., Cherthala, Alappuzha, Kerala. Pin-688566 Mob: [protected], Email: [protected]@gmail.com