[Resolved]  Samsung Electronics Co. Ltd — mobile not working again & again within 3 months from the dt. of purchase

Address:

Indore, Madhya Pradesh

Sub : Samsung Mobile model GT-7262, IMEI No. 352157/06/392678/8,
Battery-352158/06/392678/6.
Bill No. 1245, dt.06.05.2014 of Prakash Electronics 180, Jail Road, Indore.
Complaint attended by your authorized service Centre, [protected],
Star mobile service centre, (LG-12 Modi) Yeshwant Plaza, Indore.

Respected Sir,

We have purchased above mentioned mobile on 6.5.2014 and immediately after purchase it was started giving battery charging problem. Then we contacted your dealer Prakash Electronics, Indore, regarding this. Then they advised us to contact the service centre.

Now the details of complaint attended by them is as under :

Complaint mentioned by service centre
1st complaint on 29.6.2014 software updation needed. same day delivery
2nd complaint on 21.7.2014 battery back-up delivery on 8th day
3rd complaint on 11.8.2014 now battery back-up delivery promised within 10-12 days

Now we approach you, to provide us a new mobile as free replacement, as this piece is totally defective & within 3 months it was in service centre, fo r a total of 21 days and almost more than one month it was not working.

Hence, kindly provide us a new mobile as free replacement, or else we have no other way, but compelled to approach consumer forum for further needful action.

Thanking you in anticipation,

Yours truly,

Devasia TP/Aleeswa Devasia.-mobile[protected] and [protected]