Samsung Electronics Co. Ltd — Motherboard not working after software upgrade | |||
Hello, Please find my account no. [protected] for my service history I had changed the motherboar recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didnt understand the point on how can a software update stop the motherboard working? I need a clear explaination on How can software upgrade affect the Hardware unit, if it so why does Samsung launch new upgrades. Is the life of the Motherboard just 6 months. After Paying a huge price for a smart phone and getting the motherboard replaced thrice is a pain. I am a Electronics Engineer and I need a detailed explaination on the issue. I would take the issue legally if its not responded. Awaiting your valuable feedback. Regards, Rohith Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. | |||
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