Samsung Electronics Co. Ltd — Non availability of spares for their WASHING machine.

Address:

Dehradun, Uttarakhand

I bought one fully automatic washing m/c Model WA80T4GEC/XTL from Samung showroom in Dehradun on 11/6/2008. On 12/8/2014 the m/c stopped working. I phoned their service centre immdtly. They said that the warranty period is over so I will have to pay the service charge and cost of the replaced parts. I agreed. Their service engr came on 14/8/2014, checked the m/c, and told me that the PCB of the m/c needs replacement and he will come later with the part and complete the job. In the afternoon there was a call from the service centre that the part is not in stock, as this model has been discontinued. I tried to tell them that this is a "consumer durable" item and usually lasts for about ten years, and they are bound to make the spares available, but their only reply was "sorry.' I contacted the Senior Service Manager at Samsung H/O. He too expressed his inability to do anything. I requested him to clarify the following two points :- 1. Is it not a serious deficiency in service on the Samsung part . The washing m/c is expected to last for 10 yrs, but they fail to provide the parts after 6 yrs. 2. Is it not an unfair trade practice not to keep spares in stock, and force the customers to buy new machine. I am a senior citizen of 78 yrs. My wife is 72 and is arthritic. We could not wait and bought a new m/c on 23/8/2014. Kindly take up our case. My complaint No. with Samsung is [protected] dtd 12.8.2014 Thanking you, S. M. Kochhar Address: 9/6A Senior Citizens Home, Rajpur, DEHRADUN-248009. Mobile: [protected]. .