[Resolved]  Samsung Electronics Co. Ltd — non replacement of a defective fridge of SAMSUNG -RT36HDRZ by Reliance Retail LImited,Axis Mall, New Town Kolkata-700156

Address:

Kolkata, West Bengal

I had purchased a refrigerator ( Model No. RT36 HDRZ - 345 litrs) on 17.09.2014 from Reliance Retail limited, Axis Mall, New Town, Kolkata . The fridge was delivered on 18.09.2014. It had been installed by a mechanic from the retail outlet on 19.09.2014. Since then, no cooling had been there inside the fridge nor there was any ice formation. I had registered a complaint with the dealer with no result. On 23 09.2014 I made a call to your toll free number to register . The customer service representative was briefed thoroughly in this respect.THey had asked to refer the matter o the dealer. Accordingly, I had gone to the outlet to submit a written complaint which had refused to acknowledge. My questions to you are following : (1) If I receive a defective fridge from the outset, who is going to replace the same and when ? ( 2). Why a complaint is not to be acknowledged by your distrbutor/ agent? (3 ) Who is going to pay me charges for the "Deficiencies in services.? 2. Please therefore arrange to supply me a new fridge of the same model within 7 days or pay my money back with interest. Sankar Mitra