[Resolved]  Samsung Electronics Co. Ltd — Not changing/repairing hardware of mobile which is under warranty cover

Address:

Mumbai City, Maharashtra

Dear Customer complaint Head, First the details of my mobile are as follows:- Samsung galaxy core duos i-8262 IMEI NO- [protected] Secondly, mobile is still under warranty as not a year old. Now day before yesterday i.e on 22/9/14 while charging, mobile stopped working. I went to your nearest Service Centre at Borivali (East), Mumbai on 23/9/14 who checked the cell phone and uploaded software and handed over to me saying the problem has been rectified and the phone is working as usual. The service centre charged me Rs. 225/. On charging again the phone again stopped working. Today on 24/9/14, I went again and told about the problem being unresolved. This time they said that the motherboard is damaged and refused to rectify or change though the phone is still under the warranty cover. This is really shocking, unethical and unwarranted for. Henceforth, please get the problem resolved on priority as this is the only cell phone I have. Harsh Jain [protected]; [protected] Email: [protected]@gmail.com; [protected]@gmail.com Address: A-5/302, Siddharth Nagar, W.E.Highway, Borivali (East), Mumbai-400066