Samsung Electronics Co. Ltd — Poor not "poor very poor" and Irresponsible handling of customer complaints

Address:Thiruvananthapuram, Kerala

Around One and a half month before I buy a Samsung refrigerator (Id:[protected] from Hercules home appliances, Attingal, Trivandrum kerala).Two month before that refrigerator stop working, we contact authorised service center (complaint no:[protected]), a service man come our home and did some thing and charge us a amount of 300/ Rs. After one hour the refrigerator again stop working. Again we contact the costumer care and they told as that the problem is due to a board which is inside the refrigerator, to avoid the problem we have to in stall a new one having cost 3000/Rs. For that we place a order and a complaint(No:[protected]). till now they no body from the service center contact us, My complaints are 1:How is it possible a part of newly buy refrigerator get damaged with in 2 year (Low quality products or parts), 2: Poor not "poor very poor" and Irresponsible handling of customer complaints
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