[Resolved]  Samsung Electronics Co. Ltd — Prayag Service, Aundh, Pune doing fraud from last 1 year

Address:

Pune, Maharashtra

I am continously visiting the Prayag Services, Aundh, Pune from last Janaurary... But it is doing fraud with the customer as from last january I am continously facing problem in my Samsung Phone... On January I have replaced my Screen and after that on February I was facing problem in the phone as hang up and many issues were there... and at that time they told me that it is due to software so after that if will be resolved, so I have done that... And after that 3 to 4 times they continously doing the same... But on last Monday I surrender my phone to them and told them it is not software problem please check hardware and let me know... Yesterday they told me that your phone is now working fine, there was an issue in Tag switch and now it is replaced ... (Don't know whether they replaced the switch or just telling lie...) and how they tested the phone... Then Today when I cheked my phone, the status is same as what it was on Monday... Even after three days, there is no progress... Today also I came to know that they are changing the screen with the other phone and not replacing with the new screen, So I doubt whether for my screen also they have done the same... Please check with these Service center as I have already spent about 10000 on my phone till now... And till the time of purchasing i.e. 18th October, I am continuously getting lot of issues in my phone till now... and this is not accepted by such a huge branch Samsung... On Janurary 2013, they replaced my whole PCB and at that time only I told that even in 3 month if I am facing this hardware issue, then what will happen in the future at that time your Customer Care told me that no you will not get any issue in future... But I am getting lot of issues... Please guide me what to do now... as I am fed up now...