[Resolved]  Samsung Electronics Co. Ltd — RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY

Address:

Lucknow, Uttar Pradesh

Tele :[protected]O) Headquarters [protected]R) 41 Infantry Brigade Mob : [protected] Pin-908041 c/o 56 APO 50099/ISB/Misc Sep 2014 Samsung India Electronics Private Limited (Head Office) Gurgaon, Sector - 43 (Haryana) RECTIFICATION OF SAMSUNG REFRIGERATOR UNDER WARRANTY 1. Please refer to Sawhney Electronics, 2, Mangal Pandey Road, Sadar, Cantt Lucknow bill No 12601 dt 13 Aug 2013 (Photo copy enclosed). 2. I, the undersigned have purchased a Refrigerator of Samsung Company bearing machine No FDAGASL/TL. The door handle of the fridge developed a crack just a few months after the purchase. Being in warranty the company replaced the door for us after necessary coordination and speaking with management at Delhi. 3. To our horror we found the fridge door handle had cracked once again from the very same spot. Since, it was not even an year to the purchase we approached the SAMSUNG helpline and an Engineer checked our fridge on 04 Aug 2014. Since then I have been chasing the SAMSUNG but their lackadaisical approach is astonishing me as I have been a very satisfied owner of Samsung products from a long time. 4. I was given a Ref No – [protected] by some Mr Manjeet. I was given Mr Alis No [protected] and then Mr ANURAG DWIVEDI’s No – [protected]. On my last correspondence I was told that my case is being referred to higher authorities, since then I have heard nothing from the higher authorities. 5. My plea is that the fridge has had a cracked door handle twice within the warranty period, why should I pay for Rs 4000/- (Rupees four thousand only) (which is the cost of the door), since my fridge was still in warranty when the complaint was lodged by me. From the bill, you will find that we purchased a Samsung washing machine and a Samsung LED alongwith the fridge. Both T.V and washing machine are giving us very good service. Since the FRIDGE has a manufacturing defect why is the company shying from getting it replaced. It is obvious that in this case it is not the consumers fault and the company must ensure speedy redressal by getting the fridge door replaced. 3. Keeping in view of above facts, may I use your good office to instruct the proprietor to look into this matter personally and get it repaired properly or be changed by a new piece at the earliest as it reveals that above piece is faulty and is bringing a bad name to the company. Thanking you. Yours Sincerely, ( I S Bhalla ) colonel