Samsung Electronics Co. Ltd — Reg--Faulty Phone not replaced by Samsung

Address:

Lucknow, Uttar Pradesh

My name is Gurmeet singh. I have purchased a phone from Samsung which has turned out to be faulty in 10 days time. I went upto Service Centre and my phon'e mother board was replaced.But that was not the solution to my problem. Now, the problem still persists and I am asking for replacement to which Samsung replies that it's not in their policy and claims that I am not able to use the phone. It shall be brought to your notice that all together we have more than 10 smartphones in my family. and I alone use 2 smartphones. Kindly address to my issue. My phone is still in the service centre and I will not pick it up.