[Resolved]  Samsung Electronics Co. Ltd — Regarding Quality of Samsung S-III

Address:Chennai, Tamil Nadu

Hello Sir, I'm just forwarding you the complaint which i sent to Samsung head office.. Kindly take neccessary action against this complaint I"m Kiran Kumar from Chennai, India. I bought Samsung Galaxy S-III 9300 last year on[protected]. After using it for 2 months. I found that quality of my mobile side silver coating getting vanished Then i took it to near by Samsung Authorized Service center..They told me that it wont cover under warranty i feed up with response given by service center. So i called Samsung customer care and they gave me good response by replacing the side panel. Now After using it for 8 months again i'm getting same problem of Side silver coating getting vanished. It is second time i'm facing the problem. This time i directly contacted Samsung CEO Desk, India. On next day[protected] i got call from sushma. She gave me response that its just wear and tear issue which will occur on regular usage. for more convince I have attached Certain Photos of my mobile I don't think these are general wear and tear its just the silver coating which is peeling off from the panel. And Sushma from Samsung avoided by giving proper response for customer satisfaction. So i have decided to mail you regarding the same. Is this Quality of Samsung models ?? After purchasing it for INR Rs 31500/- ( $ 500 ) is this quality which we as customers get it?? i'm not satisfied with entire quality of Samsung S3. So i request you to take necessary action against this complaint and also do need full for my Samsung galaxy S3- i9300 For further Details Model No : Samsung S-III 9300 IMEI No : [protected]/01 Serial No : R31C80FPRQK Date of Purchase :[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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