[Resolved]  Samsung Electronics Co. Ltd — Repair not done by service centre Refrigerator model no RT 31M

Address:

New Delhi, Delhi

I had registered a complaint regarding a fault in the above mentioned ref by compliant no [protected] by mobile no [protected], after which your service centre people said that there is a gas leakage and you need to get it repaired. I got the same done and paid for the same on the 8th of May but it was not working properly. I was constantly calling the person and service centre on the number provided by them nobody came to attend the complaint. Finally i again complained on call centre (complaint no. [protected], by mobile no [protected]) and there executive came and said that they would need to change the compressor, I had no option so agreed and paid them the charges. the same was done on 4th of July 2014. However, the ref did not work fine even for a day, when I tried calling the person every time they give an excuse, I am out of town or did not answer the call. Finally we registered a complaint again and then the executive came and said now the condenser is also faulty so we need to change the condenser also since there is a leakage of gas. Now I got annoyed that unnecessarily they had changed my compressor when it was not required and did not check for the leakage. Also they will put the condenser coil outside which look very bad also and also asking for more money. I told them that they have replaced the compressor without requirement and now i would not pay anything extra rather I would pay only for the condenser and they can put my old compressor back and refund the money. Had I been aware of such faults i would have bought a new ref only. Whenever i make complaint in customer service centre people are not resolving my complaint and the service centre close the complaint saying the client is refusing to pay . I am a loyal customer of Samsung, using same brand of mobile phones and washing machine andother appliances but this episode has really shocked me how the services are handled. I would expect an early action to resolve my issue. I can be contacted at [protected] or [protected]. Regards, Bharat Grover.