[Resolved]  Samsung Electronics Co. Ltd — Service issue by the Satisfaction Electronics, Jaipur

Address:

Jaipur, Rajasthan

Team, Have purchased Galaxy GT-S5282 White on 16th Aug of 2013 from Satisfaction Electronics. 6, Jayanti Market, MI Road, Jaipur. At the time of purchase of the set one pin out of three battery pin inside the phone where the battery is place was loose and same was informed to the customer service person their at that time. But she instead to take it as there is no problem and it is okay. Few days back after charging the phone, it did not start. Tried a lot to open it, but not started. Took the phone to Samsung Authorized service station and over there, they have said that CPU of the phone is dead so the entire chip & hardware of the phone will change which will cost Rs. 2450/- . Told them that it is under Guarantee period, but they refused to accept saying that the one inside of battery in broken, so cannot be covered under guarantee. Have been using the charging the phone since Aug 2013 & newer came across any problem. But when the problem came it came as shock to me & moreover after approaching service center and returned disappointed because of wrong & in correct comment from the Samsung company person have lost my phone all the data, contact & other. Looking forward for your support & replacement of the phone. Confirm your understanding on the matter by return on urgent basis. Regards [protected]@gmail.com