[Resolved]  Samsung Electronics Co. Ltd — Tray glass broken inside Samsung refrgrator

Address:Bangalore, Karnataka

Dear Sir/Madam, We bought a refrigerator in March 2014 and now the tray glass was broken while cleaning inside fridge, But we dint put any pressure to break while washing only broken. When i called to Samsung customer care they took the complaint no and told that Tray glass will replaced with no cost becuase it's under warranty period. So now the executive is telling it will chargeable. So please take action on this. Product bought from Adshishwara Banashankari store in Bangalore Complaint Register Number Ref: [protected] Product Name: Samsung refrigerator Please let me know if you need any clarification / information. Thanks, Gourish [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 16, 2014
Updated by gkjoshi
If it is under warranty then we need to make payment for the item which is broken.

Please clarify.

Thanks,
Gourish
Complaint comments 

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I received call from Samsung company executive and he told, we need make payment for that. But it is still under warranty till March 2015.

So from your end(Consumer forum) have you taken any action on this?

Thanks,
Gourish

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