Samsung Electronics Co. Ltd — UA40D5500rr - Samsung sells faulty product to the customer - Support engineer cheating

Address:

Erode, Tamil Nadu

Hi, This is my second complaint here. And I wouldnt stop until i get justice from samsung. I have already complained here on the picture failure of samsung LED TV model UA40d5500rr. As a result, Samsung head office contacted and promised me they will send support engineer and the tv can be fixed with the cost less than 5000/ by replacing just pcb instead of complete board. Samsung sents the support engineer and he didnt even check the tv properly as promised by head office and he straight away said complete board has to be replaced and it will cost 30000 + service charge. And one of the worst and most cheating happened, For saying this the support engineer charged us 180 rupees. I dont know on what one arth they can charge for saying that tv is faulty. And after a week received a mail from samsung saying, it can be done for Rs 25, 000/- with 1 year warranty. which is unacceptable. Guys whoever reading this please be aware of tactic and trick by samsung who cheats the customer by selling the faulty led tv model and it fails exactly after a month of warranty and samsung cheats and make customer to pay for replacing board. Good Bye samsung. One of the worst support from samsung to the customer.