[Resolved]  Samsung Electronics Co. Ltd — We faced faults and obstruction in services

Address:

New Delhi, Delhi

A Samsung refrigerator model no RT31HCUX was purchased from M/s PSB Electronics Rajouri Garden vide Invoice no. 15481 dated 28/01/2012 & installed by authorized representative of company at residence 178C Red DDA flats Rajouri Garden New Delhi. Within one year of installation of the refrigerator, we faced faults and obstruction in services. The details of some of complaints with M/s West Delhi Service Centre, D-2 Chander Vihar Palam Extn. New Delhi are as under:

1. Book No. A 39 Sr. No. 1914 dated 24/03/2013
2. Book No. B 378 Sr. No. 18897 dated 30/01/2014
3. Book No. B 450 Sr. No. 22464 dated 26/03/2014
4. Book No. 13 Sr. 607 dated 08/04/2014, The refrigerator was sent to service station and again complaint was noticed on 25/04/2014.
5. Complaint dated 25/04/2014

The above compliant & faults indicate & confirm toward the manufactures defect. There were continuous complaints of water leakage, less cooling and discharges of gas.

Keeping in view the brand repute, Samsung must understand the manufacture faults & call back the product sailed to us Invoice no. 15481 dated 28/01/2012

We accept favorable response & looking forward.