[Resolved]  Samsung Electronics Co. Ltd — Worst behavior of your Service centre Executive Mr. Sekar of vellore

Address:

Tiruvannamalai, Tamil Nadu

Dear Sir/Madam,


I am using your Samsung TV I booked a
service call on Feb 2014, there is no response till this move and also once
again I have booked a complaint on 24/06/2014 @ 6.30 Pm to 7.00Pm and the
Complain Request No:..[protected], While booking the complain your call centre
executive told me that, there will be a call within 24hours and they will call
and an appointment and visit to your place for attending the call, but their
was no call from your service centre till 26th June 2014 and I visited
your service centre which is located at sathavachari (Opp. to Government Cable
corporation)@ 1.30 to 200 Pm they told that they will not call anybody since daily
they have 20 to 25 calls they will come as they like, I very clearly told that I
need the person before 4 PM same day and I returned back to my home but there
is no response till 5 PM after that I called call centre and spoke to Mr.
Shankar,

He is telling that we will not come to attend
your complain, you may report to anybody else I will not care and simply we
will close your case by telling the following things:-


Ø The
customer is not available

Ø The
customer is not picking up the call

Ø The
customer told that he will contact service centre later

Ø The
executive visited but the door is locked

Ø The
customer place is far away from the service centre

Ø We
are unable to locate the address


And also where ever you complain only we
have to attend like this that /fool is harassing me


Sir, Pl let me know is this the way to
handle the customer, if you are not interested pl let me know I will send the
TV to your corporate office as a Memento, and it will always remain the behavior
of your service centre, pl pl collect your service centre peoples chapples and
courier it to me for slapping it by my self


It is my fate and Ugly to be your
customer and also I am working for a very big Corporate, one of the 500 fortune
company as a Divisional Manager, I will convey this to my employees also that
how you peoples are cheating the Customer by way of service centre


Sir, pl send me your corporate address for
me to parcel the TV and send


Very very Unhappy, Fate, UGLY, to be your
customer today and for ever

Ramesh.M

[protected]/[protected]/[protected]/[protected]