Samsung Electronics India Ltd — Defective product, Pathetic Service & No customer center

Address:

Mumbai City, Maharashtra

HI, Just 2 yr old Samsung LED full HD 5 sreies TV display issue. Lodged complaint with Samsung, after 1 month engineer came and suggested to change PCB unit. Changed it but still image problem persisted. Then lodged complaint at CEO office. Another enginner came and said that LED panel issue. Took TV to Goregaon Service centre for in depth diagnosis. A day later service centre informed me that i need to pay 17K for LED panel as it is defective. Immediately wrote to CEO's office for LED panel issue in 2 yrs which is very early. Next day got call from service centre again & they are now saying that LED is ok, mother board needs to be changed. Three times diagnosis has happened and every time i write a mail to CEO's office it changes immediately. My TV is at service centre for last 15 days. No body even from CEO's office bothered to ask if my comlaint has been resolved.
Complaint no.: [protected]. They are just not taking it seriously. I am absolutely tired of writing mails to CEO's desk also. Its just for name sake. Plz help.