[Resolved]  Samsung — Fake Fixing and Warranty : Cheating

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New Delhi, Delhi

Dear Sir, I have Samsung 1.5 Ton AC ( Model No - AW18) and it's been almost 4 Years now . on 26th March 2014 i called up for servicing my a/c where in a guy who visited for servicing on 26th March 2014 said sir your COPLING need to be changed as this may affect your AC but he failed me to give the reason however he said this will also decrease the Electricity Bill. And then said while changing COPLING gas also need to be changed and then i had to agree and gave me the total charges of RS.1318 as there was a offer during that period and that engineer told me that there will be 3 months warranty . Then they took it to the workshop and when it came back from there i complained the engineer who came along with AC that it not cooling as it use to do before then this engineer told me it will take some time and it will cool as it use to do before and you have 3 months Warranty so if you see any fault we will repair it or even if it doesnot cool we will take care of it .. However it never did the same cooling as it use to do but finally on 18th May it stopped cooling . I contacted customer service as it was under warranty and this engineer visited on 21st June 2014 and said we have to take it to work shop as there is a problem and again i have to pay for it. I said what are you going to fix . He said there is a gas problem and we have to repair it in work shop and i said i have a warranty but he said "mera kaam charges batana hai so bata diya" then i said who is resposible for this he said mai toh sirf apko bata sakta hoon. This is so disgusting where would we go whom should we complain for this kind of behaviour. They just want to make money whenever i call engineer fior service everytime they would try to show me problem with their product and give a charges to repair, I don;t understand Samsung being such a popular product in home appliances why do they behave such with consumers. Please help to solve my problem.