Samsung — Faulty AC

Address:

Muzaffarpur, Bihar

Hello, My name is Gyanesh and I purchased a split Air- Conditioner of Samsung 1.5 tn from an authorised dealer in Muzaffarpur, Bihar for my shop on 11th of June 2013. After 3 months of purchase it went dead for the first time. I called them and they repaired it. After that it continued to get problematic for 6 times till now. But I was being patient. But for now when its compressor got earthed and they asked me for rs 3100+ service tax, while the compressor is in warranty, i lost my cool and had an argument with the service centre guys. I told them to change the product as it might be a manufacturing defective product. But they are not listening. Noy only this, they are not even providing me the service as it's been 20 days since i lodged a complaint for changing the compressor. Kindly help me out. Regards, Gyanesh [protected] Muzaffarpur BIHAR PIN-842003