Samsung — faulty device

Kay Brl

from Bengaluru, Karnataka

Address:

Bhadrak, Odisha

i bought a samsung note3 nearly 6 months ago, since the very begining the set was having a problem of getting unbearably hot every time i start a game. i palced a complaint at the customer care, they took the device twice but nothing was done..now they say that the device is not suitable for playing games..even if it has a quad core processor and 3gb of ram..they simply dont want to solve the problem as i still have the warranty period..they was want to avoid the cost they may have to incur in repairing my device.

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Comments

kishanpv65

from Mumbai, Maharashtra

sir

I purchased Samsung Galaxy S 6 from Reliance Empress Mall Nagpur. I booked device on[protected] and received delivery on[protected] being my son's birthday).
immediately it comes to notice that the device is not functioning properly. on[protected], faults were brought to the notice of Reliance.
They told that device has major faults and advice us to see service center Dharmpeth Nagpur.
Samsung Service center told that device is having ""lock key, back ket light not working and set over heating".
Product is under warranty. Service centre told that faulty parts will replaced at free of costs within three to four days but totally rejected demand for entire device replacement. This being a premium device and overheating will be a perpetual problem and therefore I request that the handset be replaced.
Sir, I wish this device be replaced by entirely new device.

Kishan Piprudiya Mobile [protected], Nagpur, Maharashtra India. MY MAIL ID IS : [protected]@hotmail.com