Samsung — Faulty LCD screen

Mohan Madwanna

from Solapur, Maharashtra

Address:

Sangli, Maharashtra

I had purchased Samsung LCD TV on[protected] Model no LCD SAM-40"-40D550-HD MOVI costing 42, 500 at Sangli. In the month of October 2014 the TV screen was showing Horizontal strips. The customer care complaint No [protected] was followed this week stating replacement of the Screen at the cost of Rs 22000/- This means I am supposed to pay Rs 60, 000 for a television. Actually the LCD screen as per Internet shows a life of 60000 hours. It comes as seven years at least. The Global company Samsung should take a responsibility of replacing the panel free if failed to have life of five years. This creates bad reputation for a company.

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Comments

D.V.S

from Gurgaon, Haryana

We had procured a LED TV of (SAMSUNG) in the month of September 2013 of Rupees 72, 900/-. The LED TV Model Code is UA46F5100ARMXL, in the month of January 2014 we observed black sport/patches/lining on TV screen, then accordingly we had contacted to your customer care and lodge the complaint and accordingly they had deputed yours service engineer to investigate the problems. Service engineer informed us that there is some internal problems in the TV/LEDs and the hole unit of complete LED will be replaced, we also request them to replace hole unit of TV, then again samsung engineer reported us along with new unit LED TV and replacement was made and he has taken back defective TV from us.
During the visit of samung engineer we informed that such type of failure in a short time of procurement should not be arrived its indicate the failure/poor quality of samsung product, he informed that this is the rear case only, after making of replacement now you will not face such type of problems.

Further again the same problem (black sport/patches/lining on TV screen) we observed in our above LED TV within a short period of 10th month after replacement of new TV by samsung company, that it is a repeated failure of samsung product.

Today again we had contacted to samsung customer care and lodge the complaint no. [protected] and request them to take care/attend the complaint of our TV immediately free of cost to us because again your product has failed within 10th month due to the poor quality of samsung product.

Samsung Service person Mr.Sanjay Chaudhury contacted us today after none and he was asking to pay Rupees 1125/- for the visit charges to my house to see the problem of TV, we told them our TV is within warranty and it should be replaced free of cost to us.

Still we are waiting for the response from the company. We feel its a repeated failure of the product due to poor quality of a components.
I NEVER AGAIN TO BUY SAMSUMG PRODUCTS...