Samsung — fridge not working, no defrosting

Address:

Ghaziabad, Uttar Pradesh

I have double door Samsung 280ltr refrigerator, its 2009 model My fridge was not cooling at al from last 20 days in the lower portion and in the upper part it was cooling but no ice formation is there. After several complains to the Samsung service center, service engineer came and opened freezer portion and said your freezer is not defrosting and it has lot of ice formation so leave open like this for 24 hrs and then we will come and change some part. Next day after calling so many times they came and changed part DA47-10150F and said now it should work fine and charged Rs596 for the same. This was done on 12th-may-15 but till date problem is same. My fridge is still not working; again complained about it and service person came and said there might be problem with another part so we might have to change it, but you wait and watch for 2-3 days if it’s still not working then we will change it. I am unable to understand that, is my fridge there experiment center? Where they don’t know what has to be done and change several parts and still the problem is same. I can’t just tolerate this, some TOM DICK or HARRY comes and do there experimenting on my fridge and I will pay for it. If your service guys are not trained then pls give them proper training and then send it to the customer site. I can’t be at home sitting and waiting for them and calling them all the times and still facing the same issue and same problem in my fridge. If they didn’t know the problem then why they changed that part and why I was asked to pay for it. Call no : [protected] IF YOU ARE NOT ABLE TO PROVIDE SERVICE THEN WHY YOU ARE SELLING THE PRODUCT