Samsung — hang of touch screen using dual sim complaint ref no-[protected]

Address:

Dehradun, Uttarakhand

sir myself neeraj sharma. i am branch manager in LIC OF INDIA and i have purchased one of your new launch GALAXY GRAND NEO PLUS just after few days of launch on 16april 2015, because i had trust on your brand and servicing. but unfortunately after purchase of this phone my trust has broken. after few days o[censored]se i was facing the problem of touch screen hang using dual sim. i am giving details of my bad experiance with samsung as under ref no-[protected] at samsung customer care-- on 16/4/15 i submitted phone at samsung authorised hcl service centre dehradun-- they updated the software on 15/5/15 i again submitted phone-- they just cleaned the connectors on 18/5/15 i again submitted phone in hang state-- they kept to change mother board on 25/5/15 i again submitted phone in hang state-- they kept to update binary on 29/5/15 i again submitted phone in hang state-- they kept the phone to check by r&d madrid centre i don't know.. on 2/6/15 i came to collect my phone they took it back from Rnd persons and give to me with out any proper solution. today on 11/6/15 my phone again hang, i approached service centre incharge MR SHAILJA (mob-[protected]) he said that still we have no solution of this problem in your phone. NOW THE POSISION OF YOUR CUSTOMER CARE NO[protected] MY REF NO-[protected] i called on above no of customer care with above reference no and every time ist attendent transfer the call to higher management section but no result have been found so far. example-- on 2/6/2015 i call at customer care and talk to mr rahul in senior section at 3.00pm around he ask me to give proper solution to the problem but no result found today again i call to customer care at 12.45 pm with ist person shipra and ask her to call some person from higher section but sorry to say that after keeping me several minutes on hold she said that no person from senior section is availabe to call just now but some one will call me within 4 hours. but call come i still waiting. i had written this kind of mail earlier also but except one phone call that we will solve your problem shortly no result found. now my request is i want immediate replacement of my set from your company.