Samsung — HEIGHTS OF LETHARGY FROM SAMSUNG EXECUTIVES

Address:

New Delhi, Delhi

I SUBMITTED MY GALAXY S6 EDGE FOR SCREEN REPAIR ON 21ST MAY 2015. I PRE ORDERED MY MOBILE AND SO AS A REWARD WAS GIVEN THE BENEFIT OF ONE TIME SCREEN REPLACEMENT BY SAMSUNG FOR RS 990 +TAXES FOR SCREEN DAMAGE VALID FOR ONE YEAR FROM DATE OF PURCHASE. HOWEVER THE SERVICE CENTRE GUYS WERE NOT AT ALL AWARE ABOUT THAT PROMOTIONAL POLICY ABOUT SAMSUNG AND I HAD TO DEBATE WITH THEM FOR SOME TIME TRYING TO EXPLAIN THE SITUATION. THEY WERE COMPLETELY HELL BENT ON CONVINCING ME THAT THERE IS NO SUCH SCHEME AND THAT I WILL HAVE TO SHELL OUT A HEFTY SUM OF RS 11000 FOR REPAIRING MY SCREEN. KEEPING ASIDE THE FACT THAT AS A FLAGSHIP MOBILE OWNER I SHOULD HAVE BEEN TREATED WITH GOOD TASTE, THE SERVICE CENTRE LEAVES NO CHANCE OF INCONVENIENCING THE CUSTOMER. AFTER I MANAGED TO CONVINCE THEM OF THE EXISTING PROMOTIONAL SCHEME, THEY MADE ME WAIT FOR MORE THAN AN HOUR SO AS TO CONFIRM WHETHER MY IMEI NO. WAS ELIGIBLE FOR SUCH A SCHEME. NOW TODAY WHEN I GAVE THEM A CALL FOR THE STATUS OF MY REQUEST, I AM BEING TOLD THAT THE MOBILE SCREEN HAS BEEN REPAIRED BUT I HAVE TO WAIT FOR SOME APPROVAL FROM SAMSUNG EXECUTIVES WHICH WILL ALLOW ME TO TAKE THE BENEFIT OF THE SCHEME THAT I AM ELIGIBLE FOR. ON ASKING ABOUT HOW LONG IT WOULD TAKE, I GET HORRENDOUS ANSWERS LIKE "AT LEAST 4 TO 5 DAYS" OR " WE DON'T KNOW WHEN THAT WILL HAPPEN". I MEAN IF YOU DON'T KNOW THEN WHO WILL. AND WHY SHOULD I WAIT FOR AN APPROVAL WHEN WHAT I AM ASKING FOR IS SOMETHING THAT COMPANY HAS OFFERED AS A REWARS FOR ME BEING AN EARLY PATRON OF THE COMPANY. IF SAMSUNG INDIA EXECUTIVES IN THE BACK OFFICE ARE TOO LAZY TO RESPOND TO THE APPROVAL REQUESTS, THEN THAT IS NOT MY FAULT AND YOUR FLAGSHIP PHONES ARE TOTALLY NOT WORTH THE TAG AND PRICE. MY JOB SHEET NO. IS [protected] AND EITHER YOU RESOLVE THIS ISSUE BEFORE END OF TODAY OR CONSIDER THAT YOU HAVE LOST ANOTHER ONE OF YOUR CLIENTS TO APPLE.