Samsung — I need mobile replacement

Address:Chennai, Tamil Nadu

Respected sir / madam, This side Tridipa BISWAS, Main problem I am facing in this phone: 1.After using 15 -20 mints its being warm.(whole set too much heat) 2.Incoming & outgoing call time I am unable to understanding the other side voice 3.Unable to catch - up any network. I bought samsung galaxy note-4, 22nd may from GURGAON(HARYANA) since that time i am gettting problem. lots of time i talked with samsung customer care. As a customer concern I am requesting you please help me for this think. I am getting dissatisfaction with this product . so this is my humble request to you kindly replace the phone. Kindly revert to this mail. I shall be more glad if my request is proceed. Warm regards, Tridipa Biswas Mobile: [protected] (***Kindly Think on customer prospective then revert, where I have spend huge amount on this phone***)
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Samsung India customer support has been notified about the posted complaint.
Oct 13, 2015
Updated by tapu biswas
Respected sir/mam,

SAMSUNG is worst company...they have no customization...They answering me very badly and said that they are not going for replacement or refund...because I am same customer...previously my note-3 problem they were refunded my money...today I am suffering for note-4 mobile...that's why they are not helping me .NOTE -4 price is 45300 rupees...so 1 time think it is how much costly for any general people...

SAMSUNG is seriously good brand and making good product?
Complaint comments 

Comments

Respected sir,

This side Tridipa Biswas. I am M.Tech student... My father working in B.S.F., so you understand it is how much costly for me...and please you understand It is mother board problem…in any electronic device it is the main part…It is faulty so how I accepted repairing in new mobile. You think I bought this mobile almost 4 month before but I unable for using…so what is the need for costly mobile and why we choosing Samsung?

Main problem I am facing in this phone:
1. Incoming & Outgoing call time I am unable to get opposite side voice. (Audio problem)
2. After using 10 -15 mints its being warm.(whole set too much heat)
3. Unable to catch - up any network.
4. Connecting the charger that time it is blinking.
5. Many time it was hanged.
6. Mobile fully shutdown (it have 85% charge).
**In this time it is fully switched off & it is submitted in service center.

I bought it 22nd may from GURGAON, since that time I am getting problem. Lots of time I talked with Samsung’s customer care. I visited Tambaram service center, Chennai -45. They are tried for switched on then they are taking it under observation for some days. After service center manager tell me it is mother board problem...and he suggest me for replacement you talked with the Samsung management team...but many time I called to the management team representative
(Abhishek Kapoor ),
Abhishek Kapoor
Manager - Customer Experience
Desk Phone:[protected] Extn 1580
(Mon - Fri, 08:30 AM - 05:30 PM)

He is not attending my call..even I am sending 3-4 mail..he is not responding anything.
And some Samsung people called me and talk with me very badly...I am telling many time I need to talk with management team they tell to me you have extension number you called directly...we are not transferring your call. Some people also called me for replacement...I am not understanding any think who called me please help me sir.
In this time "Samsung is issuing in previous note-3 had problem, they are refunded my money, that’s why they are not going for replacement or refund. .Because I am same customer and they are offering me for warranty period extension"-one question for my side...product is faulty it is customer's fault or company's fault. why I am taking extra warranty period every time problem will come then I go to service center, It is possible for any student?
As a customer concern I am requesting to Samsung (more than 3.5 month) still now I am getting dissatisfaction with this product. But they are not helping me for mobile replacement. I believe you truly understand my problem...and solve it as soon as possible. Please help me sir (replace my mobile).
* *Company has no responsibility for customer satisfaction and solving the matter? Samsung seriously doing good to customer?…Samsung product faulty but they are not replacing my mobile and harassing me lots …what is my fault can you tell me? You think sir I bought this mobile almost 4 month but I unable for using…so what is the need for costly mobile.
Complain id: [protected]
Ref. id: [protected]
Please Please Please help me sir...
Kindly revert to this mail. I shall be gladder if my request is proceed.
**Samsung is very big brand but have no customer satisfaction.
Warm regards,
Tridipa Biswas
Mobile: [protected]
Email .id: tri.[protected]@gmail.com

(***Kindly think on customer prospective then revert, where I have spent huge amount and time on this phone***)

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