Samsung India Customer Care

Samsung India Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree:
1800 3000 8282
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73
44
1800 266 8282
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32
20
Phone:
+91 89 3993 9899
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47
27
Support Center

Store Locator

Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234, +91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
View More Information...
Satisfactory Rating
2%
Complaints
8040
Responses
411
Resolved
52
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung India Customer Care related pictures (872)

Samsung India Complaints & Reviews

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Samsung India — 16gb microsdhc card

 angelus on Feb 11, 2016
I had orderded a 16gb class10 branded samsung microsd card but it was not working properly...the card is not able to receive or store any data...
i had complaint about this before also but i had not got any proper response from ur side...
m really dissatisfied from ur book my offer site...
i am in a great need for this...so please exchange or return my money back as early as possible...
if needed u can also contact me on 9155809828...
M WAITING......
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — A samsung tv, led

 Beladevan Ganga on Feb 11, 2016
To
M/s Samsung.
Sir,
On 10th June 2014 I purchased a Samsung TV, LED VA46F5100 S/N MOWN3PBF 100269 from M/s TV House, Alappuzha. @ Rs. 70, 900/=.
On this 6th Feb.2016, while watching TV, video from the screen got disappeared but the voice was there. That means I could hear the audio but not able to see anything on the screen.
Immediately I have contacted M/s TV house, Alappuzha and explained my experience. They told me that the warranty period is over and advised to contact the service center.
Accordingly, on 8th Feb. Mr. Nibin, the Service Engineer inspected...
Complaint comments  Read comments Complaint category TVs

Samsung India — Led installation

 Desmond Massey on Feb 11, 2016
Hi

have bought a led in the month of DEC 2015 & the installation of that led has not been done... after taking followup with on toll free no by registering the complain 3 time still my led has no been installed. i have taking the followup from last 2 months & executive is responding that due to some technical issue we are unable to connect samsung service center. is this the service which they provide t customer.. once the led is been bought after the that there is no value of customer.

pathetic service provided by samsung. in future will not refer any one to buys...
Complaint comments  Read comments Complaint category TVs

Samsung India — Samsung care not working

 Ramish Khan on Feb 11, 2016
Samsung care is not working in malerkotla from 3 days when i go there they say system is not working.i get harrashed from this...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung E7 mobile

 deenos on Feb 10, 2016
Hi
I got a Samsung mobil on august 2 2015 it's brand new mobil I purchased in poorvika mobile shop in pondicherry the mobil was good for three months after that I faced issue in camera while taking pics in night times grains and lines and the image was worst I took it to nearby service centre in pondicherry at rediyarpalayam and they said server issue whenever I go at last they took the mobil and said motherboard and camera is complaint they said they changed it by evening and after I reached home I faced the dialler light pad is not working and the touch is slow I checked wit samsung tutor...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — My samsung phone was stolen.

 Rajupawan on Feb 10, 2016
My samsung mobile model no. GT-S7562UWAINU was stolen on 10/02/2016 at about 2:00pm the IMEI no. *359164/05/796755/7* and *359165/05/796755/4* And mobile no. 09417328902 kindly take necessary steps to block the phone. Pawan Attri NEW Shastri Nagar, , Pathankot, punjab, pin-145001.(india)...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — No support from customer care and service representative

 RameshY on Feb 10, 2016
I made a request through phone call on the customer care number on 09-02-2016 evening time. The request was that No volume coming from the Samsung TV model no SLIM DNIE Jr. Request number is generated as 4209128088. Customer care representative assures to resolve the issue on next day i.e 10-02-2016 by sending service engineer by morning 8:00 AM but i have not recieved any call till mid noon. I again requested to customer care again he assure same that service engineer will visit shortly by today but no visit till 3:00 PM. Again i requested to customer care for the same then he told that this request...
Complaint comments  Read comments Complaint category TVs

Samsung India — Washing machine

 Prafulla KumarPanda on Feb 10, 2016
I bought a front load Washing machine in Oct'2014.Nearly one month before the machine got defunct and some cut wires were found below the machine, I suspected due to invasion of rats inside the machine. I found four holes behind the machine not protected for rats.When I lodged a complaint to the toll free no., the customer care executive told me with irritating language that we should keep the machine in such a place where there would be no rats.I got astonished with such answers.Any how, service engineer came to my house.They informed me that the personnel who installed the machine have not put...
Complaint comments  Read comments [1]Complaint category Appliances

Samsung India — Service failure

 Nagabandi Kishan on Feb 9, 2016
Please refer my permanent account number 8428977503. on registration of my call, your mechanic Mr Kaleem came to my house along with other 2 mechanics on 30.01.2016 to do servicing my AC. Instead of cleaning, he opened every thing and with an extension wire brought with him, kept in the plug and kept other end on PCB resulting a spark came. then he closed the AC without cleaning AC left the house. before leaving the house, he told me that PCB is not working . it is to be changed. And further he told me that after replacing PCB still AC not works, any other item also may be needed.

I...
Complaint comments  Read comments Complaint category Products & Services

Samsung India — Newly purchased washing machine not working properly

 jitender punia on Feb 9, 2016
I have purchase a new fully automatic top loaded washing machine 7 kg of samsung company but its washing quality is very bad . it doesnt removes stains properly .please exchange my machine with some other model...
Complaint comments  Read comments Complaint category Washing Machines

Samsung Mobile — Didn't get my refund

 ks.raimajhi on Feb 9, 2016
I have submitted my handset on 28.11.2015 for repair. Its not repairable . They are not refunding my money and still after more than 80 days the handset is at service center. None of the surety is given by the company. I am very frustrated from samsung mobile....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung LED TV 40C7000

 emuralidhar on Feb 8, 2016
I purchased LED TV on 4.4.11. From yesterday TV remote not working properly. Message in TV screen is appearing number of times continuously as ''No external devise found. Check the connection status''. Kindly send your technician to solve the problem immediately. Mobile No.9490958085...
Complaint comments  Read comments Complaint category TVs

Samsung Service Center — Samsung mobile j2 4g

 sarojsamanta2 on Feb 8, 2016
I Saroj Kanti Samanta, Mobile No. 9434623491 brought One samsung Galaxy J2 4G mobile phone
from M/s MAA DURGA TELECOM, Contai, West bengal, pin-721401 with bill No. 2142 dated 03/10/2015.

Yesterday evening on 07.02.2016 when I was scrolling through my mobile, 3/4th of the screen suddenly
went blank. Today on 08.02.2016 I had given it to the authorised samsung service centre for repairing.

They examined the phone over 30 minutes and told me that lcd of the phone has broken although it is
not visible. I repeatedly try to convince them that there...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung washing machine wa62h3h5qrp

 aditya7891 on Feb 8, 2016
I was specifically told at the time of purchase and by installation engineer that the washing machine I had purchased could be fitted with a hot water connection later at an extra cost. Hoever now I am told by the so called service engineers that there is no provision for a hot water connection on this model. I find this horribe and cheating on the part of samsung to sell their product. its a 6.2 kg wa62h3h5qrp samsung top loading washing machine...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Sm-a800f

 Jolly Ghosh on Feb 8, 2016
Heating problem charging problem within 2 days after perches but they, 1st i visited hotspot where i brought that product on 6-2-2016, my perches date is 1-2-2016, they told me to visit samsung service center net day is sunday for that reason i visited 8-2-2016 for replaced my ph because of handset, but they could not replace my ph because they said to me it was 8 days there replacement policy is within 7 days with working days, how is it possible...I m very disappoinetd to buy this samsung product of rs 25999/-, its not a matter of joke, so please help me.I want a fresh product...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung Service Center — Microwave oven

 Pankaj2273 on Feb 11, 2016
I purchase a oven of samsung on dt 15.10.2009 from Aditya Vision Patna. that is break down within one year, then oven is received by samsung service eng. named Mustfa tel. no. 0612 3192939 on dt 3.10.2010 and give customer service record card from that time my oven is trace less from service center. I have purchase and receiving invoice....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Samsung Service Center — Fraud: samsung service center & mobile insurance

 Anupam Prasad on Feb 8, 2016
Dear Team,

I would kindly like to highlight the issue with SAMSUNG E5 bought by my mother Neelam Prasad on 5-Nov-15 (scan attached)
IMEI No- 358271064017333
Invoice: FENN/15-16/01334

"The mobile phone was facing issues with data connectivity in December 2015.
After consulting with network provider, she was supposed to send a sms to get the issue corrected. But the phone got Switched Off and did not start up.
She contacted the store from where she bought the mobile and they instructed her to contact the service center "S-Care" in Ballygunje...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Galaxy ON5

 Subramaniyan Sathish on Feb 7, 2016
I had purchased Samsung Galaxy ON5 mobile through online shopping flipkart, this mobile having software issues when I am doing browsing by using WiFi, mobile instantly getting hanging and switch Off.
what product your launched whether your launched defective product still now in my life I am using samsung mobile due quality now that quality your lost....
Complaint comments  Read comments [2]Complaint category Credit Cards

Samsung India — Led tv 50"

 aman260884 on Feb 7, 2016
I had purched the LED TV from Reliance digital for Rs 100000/- and the TV last for 1.5 years only .

I called Samsung team for the repair they are asking me Rs 30000/- and when i told about the insurance then they are asking Rs 45000/- .

Insurance people deny for the calm .

TV which is for 100000/- which is lasting for 1.5 years only . more over this product was not flourished in the market and in the website it's dosen't exist....
Complaint comments  Read comments [1]Complaint category TVs

Samsung Service Center — Very irresponsible service

 rajanil1987 on Feb 7, 2016
Samsung service center
Survey No 22/1/1a/1b Unit No 7 Ground Floor Tride Icon, Mundhwa Road, Kharadi, Pune - 411014

Very irresponsible and careless towards customer service. I have visited the service centre more than 10 times in last 6 months for samsung fridge repair but still the company is not able to figure out the problem. I have raised 3 complaint id's and they are closed without my concern and without any solution.
My fridge was working properly except the cooling issue but now it is not working at all. Service engineers did gas charging and cut the pipes which...
Complaint comments  Read comments Complaint category Refrigerators

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