Samsung India Customer Care

Samsung India Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree:
1800 3000 8282
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69
40
1800 266 8282
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31
19
Phone:
+91 89 3993 9899
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46
26
Support Center

Store Locator

Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234, +91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
View More Information...
Satisfactory Rating
2%
Complaints
8018
Responses
410
Resolved
52
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung India related photos (870)

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Samsung India Customer Care related pictures (870)

Samsung India Complaints & Reviews

Samsung Service Center — Galaxy A5

 sibap24 on Feb 5, 2016
Just bought a Samsung A5 cost nearly about 18K. I was using it last night, Suddenly the back buttons didnt work. I went to the Samsung Service centre to claim my warranty but the agent over there didnt help me saying its accidental. But he didnt open it, just saw from the outside and told me it will cost 8K. I need help as it is not accidental....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Poor quality samsung products

 RN Kapil on Feb 5, 2016
Dear President,
Samsung .

SUB : POOR QUALITY SAMSUNG PRODUCTS_DUE TO POOR VENDERS.
REF : Purchase of Samsung Refrigerator Model - FF RT-49H567 ESL.
Invoice # SPV-05155 Dt 30/12/2014 .

Sir,
In the double door Fridge purchased under above reference, below the freezer, there is a Chiller tray . In front of the chiller tray there is a free moving plastic flap over which is written Fresh Room . This flap has in built moulded pins on the two ends inserted into the recess holes in the body for free movement .

2. When the chiller...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung j5300 smart tv

 Saggi04 on Feb 4, 2016
Hi, I purchased a Samung LED Smart TV J5300 48" inch on 6 Nov 2015 from Army Canteen delivered on 20 Nov 2015 and after 2 weeks i saw there was a scratch on the screen i called the dealer 3 A Electronics authorised dealer of CSD Lucknow they said to call Samsung ... Now Samsung is saying that why the complain was not within 2 weeks now nothing can be done... Then i emailed my complained to CEO office and i got a call from CEO office i was sure enough that atleast they will do something but despitebeing so assured i got very dissappointed with the same answer that why i didnt complained within 2...
Complaint comments  Read comments Complaint category TVs

Samsung India — Refrigerator not working

 fazilamaan on Feb 4, 2016
I have purchased RT36JSRFESL Top Mount Freezer with Digital Inverter 345L Real Stainless Refrigerator in November-2015. suddenly it stop working from 30-0 1-16 morning, then put up a complaint to customer support number 180030008282 and got the complaint number 2131632806 but no one visited then again i called on monday they have raise new request 4208832565 got many sms but failed to support till now struggling to get the proper response from samsung. daily 8-10 times calling customer care every time they are saying this is the first time im calling and every time committing engineer will come...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — Samsung led tv model f5100 tv blackout after connecting hdmi port to teewe

 Krishnakumar Venkatraman on Feb 3, 2016
I had recently purchased a Teewe hdmi Screencast dongle and connected to my TV. The screen used to go black at times for a second or two but the audio will be still available. Now the screen has completely gone black and there is no display. I had tried changing input source, still no luck. Audio comes in. Remote and menu options work. Except for display....
Complaint comments  Read comments [1]Complaint category TVs

Samsung India — Defective vegetable basket, company refuse to replace

 Dr. Vijai Singhal on Feb 3, 2016
I purchased a samsung refrigerator (model no. RT36JSRFESL/TL, serial no. 03724PAG200529) FROM Jaipur on 3.04.2015. However, a week ago, the vegetable baskets front panel got detached from the basket for which I lodged a complaint with the company. I also emailed to the company. Company responded that it is a ''forced damage'' and I will need to purchase a new basket. I contended that the basket broke down just in 8 months in its NORMAL USE for which I can to be held responsible. The company should replace the basket free of cost. However, the company reused to do so. It appears that the basket is...
Complaint comments  Read comments Complaint category Refrigerators

Samsung Service Center — Fridge

 CP sharma3016@gmai.com on Feb 3, 2016
I lodge 3 times complaint through callcenter and assured that it will be looked but regreated no body ceme complaint no 4208570600...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Galaxy alpha g850y

 Mohit Shyamnani on Feb 2, 2016
Pooja mobile plaza Service center is not providing proper service my galaxy alpha screen was damaged and they put duplicate and gave me....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Paint peeling off from the body of the mobile

 Shreekant Pillai on Feb 2, 2016
Using a galaxy s4 handset. purchased the same on july 2014. paint stated to peel after 6 months itself. now complete body colour is peeled off. how can one expect the same from a 32k priced smartphone. this is simply disgusting....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung Plasma T.v — Penal bored

 Rajanikanta Dhal on Feb 2, 2016
Dear
sar
since 6 month log by frequently changing of man panal board, the same partes is qlanging reoiatedly & I got harashed fill to day . Hence I reqest you to exchange or repair the same as quick as possible. the engneers of balasore castmer care are not able for ditect the real problem. Hense I wish a perfect engineer from your side to repair the T.V as quick as possible...
t.v model no...ps43e490
peoduct s no..mqde3pcc900010l
name..o.k.chand
jajeswar.balasore
mobail no..09437008233...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Samsung Mobile — Poor quality charger for the galaxy series

 Nandkishor Nishad on Feb 2, 2016
Hi,

My Family is pure Samsung Fan and Everyone has Samsung mobile phones .we also have Samsung appliances at our home.
Recently we purchased 2 Samsung Galaxy phones. s6 Edge and s6 Gold.

Of which one of the phone LCD display cracked due to phone overheating and not external damage. The USB cable of the phone is bad.

I had been to Service center and explained the whole issue but the service center people are not confident about replacement within warranty.
They tried to forge the report by mentioning scratches at the back of the phone,...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Samsung India — Problem of new samsung j7 mobile

 Sandeep kumar Raj on Feb 1, 2016
I am purchases a new samsung J-7 mobile from New high Tic Tic Service, Bank Road, Purana Bazar, Dhanbad (Jharkhand) on 26.01.2016 but after 03 days mobile has created a problem, therfore I am visit a shope were I have brought a mobile. The shope owner has not any entertained to me, So I m go samsung Service Center, the service Center was update software in my mobile and Amount Charge 230/- received from me for this service. therafter next day mobile has created same problem, this time samsung service center has collect my brand new mobile and he told to me "I am kept few days of your mobile and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Misbehaviour & want money

 Pruthvish Gamit on Feb 1, 2016
Samsung Reference # 8475251576
11th January, 2016.
Samsung Service Cente Technicaly Damage My Device & want money from me though My Device Is in warranty, Irfan Patel throw me out of SVC and said If you face Issue in future I will not repaired it unless you give Me Money.
In Samsung Head Office Gurgaon also proofed that SVC is faulty, but no action is taken against them or Make Replace My Device....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung Mobile — Poor quality of battery

 Fred Masese on Jan 31, 2016
I bought samsung model : j700f/DD, IMEL :352840/07/066485/2 S/N RZ8G805W91P
BATTERY EB-BJ700CBN
S/NN:THIG7245?2-B
This battery can not hold the power for more than six hours when in power saving mode while the screen is turned off without any use nor any application in use to make matters worse it a new phone which i bought in September 2015.
I need the replacement or i seek legal advice .
E-mail: masesefred@yahoo.com
mobile no 9597634449...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Broken class-10 sd card

 Md Athar Imam on Jan 31, 2016
I ordered 2 samsung class-10, 16gb sd card out of which 1 is defective piece ( cracked ) i want a good sd card or refund ... seal is also pack of this product you can check......
Complaint comments  Read comments Complaint category Computers & Accessories

Samsung India — Some sites selling fake products of samsung online

 Raghavbhatia on Jan 29, 2016
A site Name chupchaplelo.com is selling a product samsung powerbank 9000 Mah for some 399/- i ordered that but its not genuine. if it's genuine then i want refund of my money through Samsung or the site because Samsung is not stopping the selling of duplicate product .....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung Service Center — Lcd Tv

 jaimeena on Jan 29, 2016
Hi,

I had raised a complaint for my LCD TV on 15/0. The Service Engineer had not visited my place but just updated the Status as Part Not Available. I had called up Samsung Service Center multiple times but still I have not got the service.

The Service Engineer behaves in such a bad manner when called him up directly.

Service Ticket # 4208227310.

BEing such a branded company if the service is so bad, we would definetly not recommend Samsung going forward. I need this ticket to be resolved ASAP...
Complaint comments  Read comments Complaint category TVs

Samsung — Samsung TV 40 inch remote

 Rajsunder on Jan 29, 2016
I have a simple problem. My remote is not working. For this I have been contacting the customer care for the last 15 days. They gave me some numbers in Chennai and no one picks the phone. One number when called comes up with'Number doesnt exist) .In another number number they say most discourteously that they cant help me.
What kind of customer care is this?...
Complaint comments  Read comments Complaint category TVs

Samsung India — Refrigerator

 Rubic Herbotech on Jan 28, 2016
From : Rajesh K Mehta,
House no. 1037 Sector 28
Faridabad-121008.
9718793030/9718793030
The Manager,
(Grievances Redresser)
Samsung India Electronics Pvt. Ltd.
2nd, 3rd, 4th Floor, Tower-C,
Vipul Tech Square, Sector-43,
Golf Course Road, Gurgaon - 122002,
Haryana (India)
Phone : 0124-4881234


Reg: Samsung Refrigerator : Customer Ref. no.8438802689
Model no. RT26HCGL1/CTL, Serial no. R0314PAB300268Y.


Sir,

I would like to bring it to your notice...
Complaint comments  Read comments Complaint category Refrigerators

Samsung Service Center — TV

 sahilshah1988 on Jan 28, 2016
Its been 15 days that we have been waiting from someone to come and repair our TV which was bought from Samsung in warranty. They say every single time and it will be done but nothing is done about it.

Pity is that such a big company like Samsung has issues like these to ensure that the brand should not even be touched upon....
Complaint comments  Read comments Complaint category TVs

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