Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
9628
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
246
137

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
127
78
+91 12 4488 2122
[Head Office]
68
44
22
19
+91 98 3502 2547
[The Mobile Villa]
8
8
+91 12 4488 1234
[Head Office]
13
14
+91 99 3400 0000
[S.S. Enterprises]
0
3
+91 61 2265 5588
[Mobile Collection]
3
7
+91 99 3900 0000
[The Mobile Villa]
5
9
+91 93 3410 2043
[S.S. Enterprises]
3
7
+91 12 4488 1415
[Head Office]
9
13
1
6
5
11

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
5%
Complaints
9628
Pending
1314
Resolved
212
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Samsung India related photos (1156)

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Samsung India Customer Care related pictures (1156)

Samsung India Complaints & Reviews

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Samsung India — Mobile j7

 hem4907 on Sep 25, 2016
I purchased my j7 mobile on 25th January 2016. The internal display of my mobile got damage. on 03rd September i visited the customer care of Samsung. my mobile is still in a warranty period in spite of that they asked me for 6100 rs. to repair the screen. whatsoever i deposited advance of about 1000 rs. but still they haven't repaired my mobile. Samsung customer care is saying now we can't repair your mobile, we have no spare parts available of samsung j7, take your mobile and get lost . plzzz suggest me what to do now....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Mobile

 pradisha on Sep 24, 2016
I has Purchased SAMSUNG GALAXY S6 Mobile From VIJAY SALES – R3 MALL – Ahedabad. In The Beginning the phone was working properly but after 2-3 months, The phone started getting automatic switched off & hanging frequently.

Already went to service centre at Shree krishna service sentre – Galaxy mall - Ahmedabad Three times, Every times They Returns After servicing Saying Its been repaired, without any charges (AS ITS IN WARRANTY PERIOD) But the problems persists the same.

PROBLEM FACING NOW:
PHONE GETTING HANG, GETTING OFF AUTOMATICALLY WHILE TALKING, TOUCH...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Micro oven servicing

 maloykris on Sep 24, 2016
The reference number of earlier email is 3706858461
The sweet assurance from the company is fine to listen but hard to realise.
After nearly two month your personnel declaring that the micro oven is not serviceable as PANNEL is not functioning properly.Suggested to throw it in debris.
model no: CE1031LAT
s/n 13307DAS700268F
M/C: CE1031LAT/XTL...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — No service for samsung refrigerator

 P. R. Mohan on Sep 24, 2016
I have been talking to custcare of samsung over last 6 days. Their mechanic came and removed a micro fan from freezer compartment and promised to replace it within 48 hrs. He then called to say that the part is not available and hence service cant be rendered. When i complained to cust care and asked for supervisors, i was told they will call back in 24 hrs and offer help. It is now 30 hrs and i have received no call. Lines are also not coming through. Please help.: P.R. Mohan cell 9442100064, tiruvannamalai...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Washing Machine

 Ebbie Thomas on Sep 24, 2016
The fully automatic washing machine with 5.5 kg capacity front load which I bought few years back stopped working one fine day.
I called the toll-free customer care number for Samsung and they sent a technician by the name Vijay. He checked and said some pipe inside the machine is broken and has to be replaced.
He said he will have to order it from the company. It has been more than 2 weeks now and it is still not fixed.
I paid the visit charge Rs. 470 for no reason.
Model# WF8550NMS (Diamond Drum)
It is out of warranty now....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — No action from past 20 days from Samsung

 savita saluja_2 on Sep 24, 2016
Samsung has not taken action on compliant no 8433132384 for model no UA55H8000ARLXL. every day we are spending 2 hours in escalating matter but Samsung is refusing to support. We are requesting Samsung but no call back. Service center is sending SMS for assigning the engineer and the canceling it from backend. Till today none of the engineer called us and once he visited and without opening the TV, he mentioned fault is with Power supply. When I requested him to ensure that power supply is fault or not he mentioned he will check with new power supply only. Last year August we have similar issue...
Complaint comments  Read comments Complaint category TVs

Samsung India — Heating up of my GT-N7100 nite 2

 Hatim Saifee on Sep 24, 2016
Dear sir,
My samsung GT-N7100 note 2 mobile is getting heated up whenever i am useing it and also while charging it. I am fearing that it could explode some time soon which is very dangerous for me and my surrounding. Please take action on this issue as it is important for you reputation. Their shouldn't be any more incident of mobile explode. If possible exchange my mobile or provide some assistance to me....
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Washing machine

 Akg2006 on Sep 24, 2016
I have lodged a complaint 422162163 on Sep 15 for my washing machine. Even after 10 calls to their service centre (reminder request no. 8434321083), online escalations on their website and escalation on Twitter, the same has not been attended. Even they have acknowledged and assured on Twitter that it will be attended soon, nothing has been done. Why they boast of world standards brought to India in customer experience. It is a shame on them. They should realise the kind of problem a housewife faces in absence of washing machine in today's world. I have been quite liberally using Samsung products...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Worst After Sales Experiance Ever!!

 Shri001 on Sep 24, 2016
I purchased couple of Samsung AC's (latest model) from Samsung Plaza Hyderabad on 26th June'16. Out of the two AC's, one AC didn't work right from the day of installation. Initially i chased up with the dealer to fix the issue with the AC. Few technician visits were made and none were able to resolve the problem with the AC. After it i logged complaint with Samsung customer care (which really sucks) by calling 18002668282/180030008282. I was told that the issue will be resolved shortly, and again some technician visits were made and again none of it was able to find any solution to the problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Washing Machine

 sumit.gupta on Sep 23, 2016
Hi Team,

I am your valuable old customer.

I was purchased a Washing Machine on November’15, form first day of purchased I have complained with this product. So many complaints and so many Engineers visits and repair have done.

Now, I went to replace this product and my money back to buy other Brand product, this product had manufacturing defect.

After N number times call to call center on one resolve this, every time I talk with different person and no one bother on this.

As a customer, I am very disappointing with your...
Complaint comments  Read comments Complaint category Washing Machines

Samsung — Defective samsung refrigerator

 sonia_2k on Sep 23, 2016
The refrigrator purchased on 3rd may 2016 rt56 model is not doing cooling, the engineer of company visited and accepted that there is problem in this model, but not made any call report and send one additional pcb will be install and problem will sort out. why should i do jugrooro system when the product is under warranty . the company should replace my model.
house no : 2332
sector 35-C
chandigarh...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Motherboard not available from last 2 months

 sarthaksaluja on Sep 23, 2016
This is to inform your company that today i deeply regret my decision to buy samsung galaxy note 4. From last 2 months its motherboard is not available and it is totally dead.i completely think that my 51000 has been stolen. I have contact your service center jodhpur atleast 20 times. I have called your tollfree no. More than 50 times but no reply.
I have talk to your senior advisor also many times but they are also not doing anything i think so because no reply is coming from there side.
I have list of every person i have talked to and soon if i will not get any solution therefore...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Smart T.V

 Banswadi on Sep 23, 2016
Dear sir. .we have purchased Samsung smart T.V model no 43KU6470.in the name of Preethi.T.. on 25th August 2016.Samsung service person came to install and he told the T.V is having some technical problem so we will replace or we will refund the amount. And gave me your service manager no his name is NANDAN .till the date no one from Samsung has called. .I went to Girias were I bought the T.V ..they gave me Samsung service head Anand.no he told he will get to me in a couple of days till now no calls I have received. .what should I do to whom should I contact. .please make some arange to solve my...
Complaint comments  Read comments Complaint category TVs

Samsung India — Washing Machine

 Digambarp on Sep 23, 2016
I bough washing machine and these year, one of its parts got damaged. I placed request with customer care executive. However, I have not received any response since last one month. There is misunderstanding between customer care and service center. Service center is claiming that product is out of warranty and customer care is saying product is within warranty. As per records available with me, product and request placed is within warranty period. My reference id is 8476354016. I have lodged first request on 21 August 2016 and today it is 23 September 2016. Within this one month, I have called customer...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Non-delivery of my repaired mobile as per scheduled date

 Tiwari Rajiv on Sep 23, 2016
Dear Sir/Ma'am
I have given my Samsung mobile model no A700FZWGINU for repair to Samsung Service Centre, 24, M G Road, Halwasia Court, Hazratganj, Lucknow 226001 vide Bill No. 4221816761 on 19.09.2016 with a assurance to get the repaired mobile it by 22.09.16. On inquiry today, In-charge of Samsung Service Centre, Ms Kaushal has replied that part has not been allocated by Samsung yet and once it will be allocated by Samsung then it will take further 3 days. I have told her that you should not give the date of delivery to customer, when you are not sure. She has rudely replied that It is fault...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Pathetic Customer Service

 devendrarathore.008 on Sep 22, 2016
I am writing this because I have purchased a Samsung phone which has reoccurring issue of auto shut down and switch off. I went to Ajmer service center to get it fixed but instead of fixing the device they started threating as I raised my voice for reoccurring issue on my device and they called up their goons and threated to tear us apart, but when I have escalated this to SAMSUNG CEO, a guy named as SAMEER JAIN (0124-6180800 extension: 1533) called me from SAMSUNG ESCALATIONS and gave me false assurance for resolution and shared his number as well but he never called back to update the status of...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Samsung mobile

 nitesh kumar on Sep 22, 2016
Dear sir
i was purchase Samsung Galaxy j5 his sl no RZSG91574EX and IMEI NO 352672072617244 on dated 16/10/2015 at Varanasi. my phone dead on dated 19/08/2016 .i submit phone at Samsung service center at dehari on sone on dated 19/08/2016 work order no 4220364754.I have submitted all types of documents ( original bill, charger, head phone, and mobile box and bank details and id proof) .

please give me status of the phone and how many days in solve this problems.

With Regards,

Nitesh Kumar

Mob. No.- 8292714180...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Mobile phone J2

 kadamman on Sep 22, 2016
Reference to above thanks for the explanation of quality service, but i had a few concerns about ur quality service with evidence of samsung suport, (Docs attached). And about my mobile as u say (This warranty is considered void if the product is tampered within the warranty period or due to improper usage.) This term can be used vise versa also because if customer had arguments with the service centre then it can be tampered in service centre also. As I already said I took my backup on 9th at the service centre and therafter series of arguments with the service executives and manager of stores...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Complaint for delay in service center services

 Neerajdas on Sep 22, 2016
I gave my Samsung A5 phone at service center 0003474199- Kiran Mobile Care, Ludhiana on dated 09/09/2016 at 18:23:05 time,
My hand set received by Ms. Pawan and gave me bill no 4221264174 with promise to give me back on 12/09/2016 in running condition.

Following then on regular basis but every day staff give time of next day n next day.

Very unprofessional attitude of the staff.

Please do the needful....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Galaxy Note 7

 P_GU on Sep 22, 2016
I am surprised by the shameless indifference that this company has for Indian customers, In USA they apologize and here in India they don't even bother replying to customer emails. Wonder what king of leadership and culture Mr. HC Hong is breeding in India. Problems can happen to anyone but at least keep the communication channel open.

Open communication should be the DNA of any organization which I belive is followed by Samsung as well but this looks more like the case of weak leadership in the country.

I have written multiple emails asking for updates but they all...
Complaint comments  Read comments Complaint category Mobile Handsets

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