Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
8728
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
126
71

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
76
51
+91 12 4488 2122
[Head Office]
24
20
+91 98 3502 2547
[The Mobile Villa]
4
1
+91 99 3900 0000
[The Mobile Villa]
2
2
+91 61 2265 5588
[Mobile Collection]
2
3
5
6
+91 93 3410 2043
[S.S. Enterprises]
2
3
+91 99 3400 0000
[S.S. Enterprises]
0
1
+91 12 4488 1415
[Head Office]
2
3
+91 12 4488 1234
[Head Office]
4
5
0
2

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
2%
Complaints
8728
Responses
440
Resolved
87
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Samsung India related photos (985)

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Samsung India Customer Care related pictures (985)

Samsung India Complaints & Reviews

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Samsung India — Samsung galaxy j3 display deffect product is delivaried

 u.anand kumar on May 31, 2016
I have buyed samsung galaxy j3 on 02-05-2016 on online, that time display is some lines on screen, now display is not working. iam request repair my mobile

i have to solutionon this problem.
buyed date:02-05-2016
invoice number:blsd1617138534
invoice date:28-apr-2016
Order ID: 13030806863

29-5-2016 took out my mobile display is suddenly disappering...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Samsung galaxy s6 model no. Sm-g920i

 ashish_agency on May 31, 2016
I hv brought Samsung galaxy S6 from VR traders, Jhansi on 05/05/16.
Just after a week of purchase this Phone is not working well. The screen is showing negative colours and screen is flickering. It shut down's automatically. Sometimes it is even difficult to read messages becoz of its screen problem.

Kindly take necessary action to resolve my problem at the earliest

Thanks
ASHISH VIJAYVARGIYA
JHANSI...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — AC repair request

 Muqeetkhan on May 31, 2016
I have complained regarding the water leaks in air conditioner on 28/May/2016. Till today that is 31/5/16, 9 pm I did not got any call from Samsung till now. I called more than 9 times to the customer service. But no response from anyone yet. One of the customer service representatives took my call at 7.45 pm he dint talk anything and put me on hold for more than 22 minutes. Finally I had disconnect the call. His name is HARI. I want action on all the responsible persons and need a apology letter from Samsung. If not I will proceed further with this complain to the senior officials of this company...
Complaint comments  Read comments Complaint category Appliances

Samsung India — 6yrs old microwave not repairable

 Abhay Ohri on May 31, 2016
Model# C106FL

The oven was purchased in May-2010. I faced issue on 21-May-2016 and raised a complaint with Samsung customer care. Service Request # 4214714998. The service engineer visited to repair and confirms some parts have issue and on cross checking with his office confirmed that model is obsolete and hence it can't be repaired due to unavailability of parts. I again called customer care on 25 & 26 May 2016 to raise an issue of irrepairability of the unit. I was promised a call back in 4hrs but got no feedback or response.

How can organization stop supporting...
Complaint comments  Read comments Complaint category Appliances

Samsung India — Mobile handset

 SudhaAmar on May 31, 2016
Date : 31-05-2016

I have purchased a samsung mobile (Type b-350) from anand stationers, airport road, hinoo, ranchi 834002 (Jharkhand) on 04-02-2016. Just after using it i could find that i am not able to receive about 50% of calls as it was getting cut as soon as i put the receiving button on. I submitted the mobile within a week in the shop stating the problem. They accepted the mobile and after a few days, they said that the problem has been rectified. But again i could find that the same problem continued. Again i submitted the mobile in the shop. They sent the mobile to the repair...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Refrigerator — wrong / false feedback and incomplete service

 ramesh nallam on May 31, 2016
I brought a Refrigerator on 2013, Jan. Now the refrigerator is not working properly. I raised a complaint on 27 April 2016 with Service order (SO)no. 4213212461 and service technician mobile no.9676814877 for contact . After keep on calling this number for couple of days the person responded that he was not assigned for this job and provided local service shop number to check for any other technician assigned. After calling local service center in kakinada we had a shocking response that our SO/no. 4213212461 was already closed. I explained them that nobody from samsung called me regarding my service....
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Defect in inverter ac and no response from the company

 Rohit Bathwal on May 31, 2016
I am using many samsung products. I purchased a inverter ac on 14 april 2014. The ac gone bad in 2016. Many complaint was raised vide complaint no. 4212161196, 4212359473, 4212231539 and 4313456441.

The service engineer was appointed and the first visit of the service engineer (Mr. Imran) was held on 11 april 2016. He expressed his in ability to resolve the issue ans subsequently mr. Chaitanys a sr. Service enginer visited on 12 april 2016 and suggested to change the pcb. The pcb was changed still the problem was not resolved. Thus the compressor and the alaves in the outer unit was...
Complaint comments  Read comments Complaint category Appliances

Samsung — Refrigerator cooling problems

 Harish Prabha on May 31, 2016
My customer id.8469157847 complaint no4215078055
I have brought the samsung convertible refrigerator from m/s vasanth&co double door and get delivered on28-05-2016. And demo done on15-05-2016. From the i st day itself i am facing temperature issue, there is no cooling in the lower portion and vegetables and foods getting destroyed. It is very difficult to raise the issue again & again. If engg. Not able to find permanent solution please replace the refrigerator. I am totally disappointed with your company services...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Refrigerator cooling issue

 S Gulati on May 30, 2016
Would like to bring into your notice that i have purchased new samsung refrigerator model no 465 ltr (Rt47k6358sl) real ssl from reliance digital gurgaon haryana on 15th may 2016. Got the demo on 16th may from one of the samsung engineer chandan kumar. After the installation after two days using this product i came to know that cooling of this refrigerator is not up to the mark as ice cream is getting melted and water is not getting cold after 4-5 hrs. Launched the complaint regarding the same on 22nd may and customer care get it change the setting and asked me to observe. Post changing the setting...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Installation regarding complaining

 Deepaksamaiya on May 30, 2016
I have saled a led on 26/05/2016 and also registered installation complaint on tollfree no which is 4214846390. But till now no one executive have been reached for installation of led yet.
I have called on tollfree number two more times and re rejistered my complain. But still no responses received till now for my led installation. What should i do. Is this kind of services are being provided by the company to their valuable customers now a days.
Kindly help me with this issues and resolve my complain as soon as possible....
Complaint comments  Read comments [1]Complaint category TVs

Samsung — Want return of my power bank's money

 Bhargob Bhattacharjee on May 30, 2016
I had purchased a powerbank samsung 16800 mah led light power bank.
it is not working no guide book has given with it I want my 748 rs back. otherwise iwill file case against your company in consumer forum.
my powerbank shows not charging any phone. It last 1 -2 minute. and
I called your customer service they are not picking up the call
why the product is found defective?
and please return back my money...
Complaint comments  Read comments Complaint category Computer Hardware

Samsung India — Samsung refrigerator manufacturing defect (product replacement or refund) problem

 raja ramesh k on May 30, 2016
I bought samsung single door refrigerator on 21-April-2016. It was manufacturing defect with
cooling problem. one week later we identified there was problem with cooling and the same
informed to service center. They fixed the problem at the moment. Post fixed 5 days later the problem
has been repeated and next time service center pickup the refrigerator and they were saying
to replace or refund the money as soon as possible. It has been completed more than 15 days to
take away the refrigerator and till I have n't recieved any refund or replacement.
The...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Poor service and fraud done by samsung mobile care centre with my phone samsung s6 edge

 shrey dhiman on May 30, 2016
I bought this phon s6 edge 32gb on 30may2015 from embience mall gurgaon delhi for approx 60000 rupee. Recently I shifted to pune for which I have to change my sim card.but my phons simcard tray was not opening for which I went to the samsung service center on 16may2016 at shree communications 1st floor dhanshree height aundh police station road pune.i clearly mentioned to the service care executive that its only the simcard tray which is not coming out to which they asked me to give the phon and they said that they will call and tell me the problem which they dint.i called them twice the nxt day...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung — Galaxy j2 4g my phone is broken in accident

 aneeshbhatt on May 30, 2016
My phone is damaged in accident, the display of my phone is lost .i am unable to see anything in my phone, people are still calling on my phone but i am unable to gave answer . 2 days ago i was drive my bike and my phone is in my shirts pocket, accidently my bike is slip and i lost my balance and my phone was on the road, after this accident my phone is dead ....
Complaint comments  Read comments [1]Complaint category Schools

Samsung India — Lackadaisical approach and total lack of support from samsung india

 Rajni Pallab Roy on May 30, 2016
Dear sir/ madam,

We have been a thorough brand loyalist to samsung since 2004 and we have been putting immense trust on samsung. All the fmcd items in our house are from the stable of samsung and we have been very happy about the experience, till the time we bought our new refrigerator. What hurts us more is the lackadaisical approach that we have faced from samsung team.

Kindly find below a detailed account of this forgetful journey:

The last year, on 27th june, we had purchased the newly launched rt33jsrfesl samsung convertible series refigerator...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung, the worst brand, ever!

 MarkDavid on May 30, 2016
Dear Team Samsung,

I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever !
This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms.

There has seldom been a case of such gross neglect and inconsideration towards a ‘PAYING Customer’.
It is apparent that, Samsung’s post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung air conditioner

 Suman Singfh on May 30, 2016
Dear Sir/madam

We would like to inform you that we have purchased the split ac from reliance digital on dated 09th may 2015 .our ac cooling not done properly since last 3 months .Regarding that we have lodged complaint on dated 13th April 2016.One engineer (Mr. Munna) came and did servicing of AC but unable to solve the issue even after the servicing my AC was not cooling and that why we not signed on customer service closing copy. After that we did lots of follow up with customer care and with each call they were giving me different complain number and convincing us that senior technician...
Complaint comments  Read comments Complaint category Appliances

Samsung India — 8kg diamond drum washing machine with dryer

 Usha Sunil on May 29, 2016
My Samsung washing machine which is under warranty shreds my clothes, rips off the sleeves, and makes huge holes in everything. The service centre took the machine for repair and returned it after 2 weeks in an even worse condition. Phone calls to the call centre are in vain, and the so-called 'callback from the supervisor' never happens! Utterly hopeless machine (8 kg washing machine with a drier) and even worse service. Help....
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Refrigerator

 irffazh on May 29, 2016
I bought a Refrigerator on 2013, September. Now the refrigerator is not working properly. I raised a complaint on 22 May 2016 with complaint number 4214559878 and the registered number for contact are 8893350105 and 7736770123. Following this Technician visited my home and later informed that the compressor requires a replacement and gone. At the time of visit he told that it will take two days for performing the replacement operation. Even after 7 days of registering the complaint the service is not yet carried out properly. Please perform the necessary action to sort out the issue....
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung company is fraud

 Sarfaraz Ansari 02 on May 29, 2016
Hi Samsung,

I am Regular Purchaser Of Samsung Phones But My Experience With Last Phone which is Is Very Bad I believe Samsung Has Loose their Reputation In The Market The Work of Samsung Franchise Which is Deepak Telecom Service Centre In Khar West the I been to the Service Centre For Speaker Issue they made the speaker replacement bill Samsung A5 Bill No 4212367034 and told me to come after 3 days Instead of that they were not able to help me out with issue and broke the display and when i claim to them the behaved like typical gundas and told me do whatever you want to
Try...
Complaint comments  Read comments Complaint category Other

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