Samsung India Customer Care
Samsung India Electronics Pvt. Ltd.
Customer satisfaction rating: 10%
Submit a Complaint
10187
COMPLAINTS

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

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Address
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
332
181

Phone:
Phone:
+91 89 3993 9899
[Customer Care]
163
92
+91 12 4488 2122
[Head Office]
95
62
+91 98 3502 2547
[The Mobile Villa]
16
9
+91 12 4488 1234
[Head Office]
21
17
30
26
+91 99 3900 0000
[The Mobile Villa]
10
9
+91 99 3400 0000
[S.S. Enterprises]
6
5
4
7
+91 93 3410 2043
[S.S. Enterprises]
4
7
+91 12 4488 1415
[Head Office]
10
13
10
14
+91 61 2265 5588
[Mobile Collection]
3
8
6
11

Additional info
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...

Customer satisfaction rating
10%
Complaints
10187
Pending
1825
Resolved
729
So far so good - The company responded to our notifications and is working on resolving complaints.

Samsung India related photos (1256)

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Samsung India Customer Care related pictures (1256)

Samsung India Complaints & Reviews

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Samsung India — Samsung A8 Gold Mobile Phine

 Anuj Kumar Khetan on Dec 6, 2016
I have submitted the LCD broken mobile phone in Samsung Care Garcha Road, Ballygune, Koikata on 03.11.2016 having Bill No.4224829557. Yet now no respond from the Samsung Care. The employee named Pooja Kapoor told me that that i will get the phone within 2 weeks but the same period has been elapsed, and now over phone she told that she has left the job and when I called in the office, the same is not receiving the call. The bill amount was Rs.8300/- and advance amount paid by me is Rs.300/- So please look into the matter and reply as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Customer care support

 Divyanshu Arya on Dec 6, 2016
I am including my problem with my device also so that if you get connected to customer care please forward it to them.

Yesterday i, e; 5 Dec 2016 i received my s7edge after 5 days from samsung service centre agra because the sound coming out from earpiece is broken and blurred so i repaired it from there.Things are going fine but i recently discovered that the sound coming from primary speaker is different. Earlier whenever i blocked the speaker opening there is very little sound coming out that is because of IP68 rating but now when i block my speaker i can feel the back panel vibrating...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Not getting proper service of my Samsung J7 2016

 Harshit Hyundai on Dec 5, 2016
Sir, i am not getting proper service of my samsung j7 2016, when i am taking the phone to the authorized service centre of samsung. As per there feedback network IC of my phone is not working & when i am asked them to solve the problem as soon as possible, they just behave rudely with me & reply me that they will need minimum time of seven day's to solve the problem....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Samsung galaxy s7 edge

 Harsh Kevat on Dec 5, 2016
I bought s7 edge at 26/05/2016. After six month. I accidentally drop my phone in water. It said that it's water resistant phone despite that my phone is water damaged. I went to Samsung care they said it cannot be replaced and because of liquid damge now it is out of warranty. And also it repair cost is 34, 000. It's a water resistant phone and it does not include water damage warranty. I want replacement for my phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Samsung India — Tv issue

 Koushik Mehta on Dec 5, 2016
I have a Samsung TV with model no UA46D5500RR. I am facing TV on/off issue in a continuous loop. I did contact Samsung customer care but they directed me to Reliance ResQ. According to Samsung customer care it is there official service center.
Reliance ResQ is the worst service provider I have ever seen. They have kept me fooling for last 20 days that they have ordered a new mother board for me after taking 50 odd photos of my mother board from different angles and visiting with a mother board that doesn't match my board. I kept on following up with them for 20 days and got the answer that...
Complaint comments  Read comments Complaint category TVs

Samsung India — Black spot on screen

 RBALAN on Dec 4, 2016
I purchased LED TV 40' joy plus in last year for Rs. 50, 000/-refer attached bill.
Now guarantee is over, after that I noticed black spot on screen and it seems increases size. I surprise this issue happend just after guarantee over. I don't expect from Samsung such a reputed product. I have suspected on quality of product or manufacturing issue from your end. What is the solution for the issue? What is the life of product?

BR
R.Balan...
Complaint comments  Read comments [1]Complaint category TVs

Samsung — Samsung A9 Pro Worst Mobile

 Mano Raj on Dec 4, 2016
SAMSUNG A9 PRO DUAL SIM SLOT NOT WORKING

beware samsung a9 pro is not a good mobile and please dont waste your money in buying a worst device.

this mobile has dual sim and one sim always remains switched off or not reachable...its not only in my device THIS PROBLEM IS IN MY FRIENDS MOBILE ALSO..

And the BATTERY is not at all 5000 MAH my friend has xiaomi note 3 and it has 4050 MAH and it has a excellent battery back up comparing to this useless mobile...

PLEASE DONT BUT SAMSUNG A9 PRO AND GET CHEATED......
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Bed service

 Gaurav9319772229 on Dec 4, 2016
I have a samsung plazma tv wich was purchased in oct 2013. The warranty of the tv will be end in oct 2017. This tv is a defected produced product which has been repaired 5 times till oct 2016. I registered a complaint regarding its functiong on 2 nov 2016 which cannot be resolved by service center and customer care center. I am steel complaining to your customer care executives but they are not taking this seriously. I am hoping that you will take some appropriate action in this direction. Otherwise i will have to take legal action about it.
My reg. Mobile no is 9045767672/9319772229....
Complaint comments  Read comments [2]Complaint category TVs

Samsung India — Combi micro oven

 DEEPAK BAAHL on Dec 3, 2016
To M/s Samsung India, Dated 2-12-2016
Kolkata.
I purchased your Samsung Combi Micro Oven Model C103FL-KC/XTL (Serial no: 00187ZBWA0275Y) about 4 & half years ago. Initially all was fine but since last one year it is giving trouble with the Start Button.
Twice your mechanic visited & some how rectified & collected his Service Charges.
Now again from last week its not functioning. Today again your Mechanic Sushanta (from Vision Cool Services) M: 9830526953 visited on my Complaint no 4226462671 dated 30th Nov. After Inspection, he declared that there was some problem...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Defective products

 Harshita14 on Dec 3, 2016
Samsung provides defective products. I bought a TV for 1, 60000 and just as the warranty of 1 year gets over the TV stops working. After contact with the brand services, they ask for 50000 mor for repair of the set. After such a massive expenditure it's highly disappointing to get this kind of response and being cheated. I want to take up an action against their services and inefficiency. Never buy Samsung again....
Complaint comments  Read comments Complaint category TVs

Samsung India — Television

 Jayabrindha on Dec 3, 2016
My television was taken back for pannel change on 02.11.16. But till now I didn't receive the product back and they said they will charge 10% service fee. We called to enquire about the product more than 15 times.. But still all lame excuses are given.. Now I need my product back if not you yourself keep it and I need a refund... If the product is returned also I won't pay the service charge since my product is not delivered in right time..due to reputation of your company names we raised for service but now we feel bad for doing that.. Never excepted..if my product is not received r refunded.....
Complaint comments  Read comments Complaint category TVs

Samsung India — Samsung galaxy J7 Display Issue

 Sam37064 on Dec 2, 2016
Dear Sir,
I Have bought Samsung Galaxy J7 On. 16.12.2015. I have submitted my mobile Samsung care due to display blinking. The handset is in warranty period. I don't get any response from service center and i didn't get my handset yet, it's around 15 Days and i want
my mobile before mobile due date of warranty. My every work done by
these handset. And i feel you don't know the value of customer time.
Kindly do the needful as soon as possible.
Bill No. 4225914328
Mobile No. 9860541764/8625022707...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Worst customer service

 Ramchandra Shetti on Dec 2, 2016
I sent my samsung j7 phone to the service centre 1 month back because of display blinking. I bought the phone in january 2016 after 6 months the display started blinking.in the month of october i sent it to service centre sirsi but they said there are no spare parts available so they will have to replace it. And now they are saying that even replacement got rejected. Since 2 months my phone is in the service centre nither repaired nor replaced. My warrenty period is coming to end. Please resolve my problem....
Complaint comments  Read comments Complaint category Products & Services

Samsung India — Harassment by Samsung executive at Samsung store

 varunblaggan on Dec 2, 2016
Hi I visited Samsung store at kalyani nagar Pune today 2nd december at 1 pm here I wanted to buy Samsung A7 on exchange and the device is samsung note 3 after the discussion with the executive.He completely checked the device and the price quoted to me was 7k and after the discussion he said that since battery will not be new so the price will be 6700.Since the swipe machine was not there so he confirmed that I had to wait for some time as the swipe machine of 0 PERCENT EMI and the colour is not available so I have to wait for 15 mins so we waited butility the executive tool almost 2 hours and we...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — No refund even after approval

 aashi06 on Dec 2, 2016
I bough a refrigerator worth Rs. 60000 on 15-08-2016 and it starting giving me trouble from the very first day when it was installed.
There was one or the other problem within the first month and I was told that I will be given either a replacement or refund from the company which is a process of one month and I am still waiting for the refund having the same defected piece at home and forcibly using it as I can not go and buy another one without having the refund, ofcourse I do not have black money to spend.

I never get a call back from the Samsung office and when ever I mail...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Worst response from samsung

 bala250689 on Dec 2, 2016
Hi sir/madam,

During may 2016, i bought a topload washing machine from vasanth & co, chennai.in which we are facing problem (Dryer not working) for the past 10 days.

After raising complaint an service engineer came to inspect and reported rat bite, and claimed rs.1500/- to fix the same, just after an minute discussing with some authorities he reduced the rates to rs.400/-, and for rs.400/- he can just fix the wire with insulation tape.

We denied the both saying the machine is still in warranty period.

The service engineer later updated...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Replacement of refrigerator [Resolved]

 pushkar.it on Dec 2, 2016
Dear Sir,
As per your engineer my Refrigerator compressor is damage having sound with 4 month .( date of Purchase 15/07/16)as this is only 1 parts which is main in Refrigerator .
Hence want to be replace not to repair after so many call no one is taking positive action .
Please do the need full action on it, to avoid regal action.

Regards
Pushkar-9871343015...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Complaining against the service

 pallavihere on Dec 2, 2016
Respected Sir/Madam,

This is to inform you that my husband is a customer of samsung mobile.He purchased a Samsung J7 phone and someday the sets display light was gone gone all on a sudden and we took it immediately to the service center of our nearest location which is in hazra.They saw the set and told us to wait for an hour as the engineer will check it by taking it inside and it needs time because they had to heat the phone to open the display.we waited and the engineer came out and said that there is a problem with the set and they will change it as it was coming under the warranty,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Samsung India — Complain # 4226309252

 Prabir Ray on Dec 2, 2016
I purchased refrigerator model # rt42k5468sl/tl, sr # od1j4dbh300264, recently i observed that ice accumulation on both deep fridge and vegetable component, accordingly, i launched complain # 4226309252, the service engineer arrived and detected one circuit got damaged and that need to be re-placed - according, he ordered the new spare parts which is still not been done as parts (i understand) has still not arrived.

1) i want qc certificate of that particular model.
2) what is the guaranty that the problem will not happen as this is a premium and most advertised model recently...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung mobile related [Resolved]

 Hemraj88 on Dec 2, 2016
I have purchase Samsung mobile s7 edge date on 08/07/16 . Recently problem mobile suddenly dead (no power ON) November first week. I have talk customer care then he advice mobile phone deposit services centre then I have submitted mobile at service centre date on 11/11/16 .bill order no.4225375908 at MOBILE ARENA services centre ..then resolve mobile problem date on 15/11/16. MOBILE ARENA SAMSUNG Services centre are delay delivered due to not attention my job sheet..then 2 hrs wait ...then complete repair & received my phone... thenafter recently repeat problem mobile shutdown & battery drainage...
Complaint comments  Read comments Complaint category Mobile Service Providers

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