Samsung India Customer Care

Samsung India Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree:
1800 3000 8282
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70
43
1800 266 8282
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32
19
Phone:
+91 89 3993 9899
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46
26
Support Center

Store Locator

Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234, +91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
View More Information...
Satisfactory Rating
2%
Complaints
8033
Responses
410
Resolved
52
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung India related photos (872)

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Samsung India Customer Care related pictures (872)

Samsung India Complaints & Reviews

Samsung India — No support from customer care and service representative

 RameshY on Feb 10, 2016
I made a request through phone call on the customer care number on 09-02-2016 evening time. The request was that No volume coming from the Samsung TV model no SLIM DNIE Jr. Request number is generated as 4209128088. Customer care representative assures to resolve the issue on next day i.e 10-02-2016 by sending service engineer by morning 8:00 AM but i have not recieved any call till mid noon. I again requested to customer care again he assure same that service engineer will visit shortly by today but no visit till 3:00 PM. Again i requested to customer care for the same then he told that this request...
Complaint comments  Read comments Complaint category TVs

Samsung India — Washing machine

 Prafulla KumarPanda on Feb 10, 2016
I bought a front load Washing machine in Oct'2014.Nearly one month before the machine got defunct and some cut wires were found below the machine, I suspected due to invasion of rats inside the machine. I found four holes behind the machine not protected for rats.When I lodged a complaint to the toll free no., the customer care executive told me with irritating language that we should keep the machine in such a place where there would be no rats.I got astonished with such answers.Any how, service engineer came to my house.They informed me that the personnel who installed the machine have not put...
Complaint comments  Read comments Complaint category Appliances

Samsung India — Service failure

 Nagabandi Kishan on Feb 9, 2016
Please refer my permanent account number 8428977503. on registration of my call, your mechanic Mr Kaleem came to my house along with other 2 mechanics on 30.01.2016 to do servicing my AC. Instead of cleaning, he opened every thing and with an extension wire brought with him, kept in the plug and kept other end on PCB resulting a spark came. then he closed the AC without cleaning AC left the house. before leaving the house, he told me that PCB is not working . it is to be changed. And further he told me that after replacing PCB still AC not works, any other item also may be needed.

I...
Complaint comments  Read comments Complaint category Products & Services

Samsung India — Newly purchased washing machine not working properly

 jitender punia on Feb 9, 2016
I have purchase a new fully automatic top loaded washing machine 7 kg of samsung company but its washing quality is very bad . it doesnt removes stains properly .please exchange my machine with some other model...
Complaint comments  Read comments Complaint category Washing Machines

Samsung Mobile — Didn't get my refund

 ks.raimajhi on Feb 9, 2016
I have submitted my handset on 28.11.2015 for repair. Its not repairable . They are not refunding my money and still after more than 80 days the handset is at service center. None of the surety is given by the company. I am very frustrated from samsung mobile....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung LED TV 40C7000

 emuralidhar on Feb 8, 2016
I purchased LED TV on 4.4.11. From yesterday TV remote not working properly. Message in TV screen is appearing number of times continuously as ''No external devise found. Check the connection status''. Kindly send your technician to solve the problem immediately. Mobile No.9490958085...
Complaint comments  Read comments Complaint category TVs

Samsung Service Center — Samsung mobile j2 4g

 sarojsamanta2 on Feb 8, 2016
I Saroj Kanti Samanta, Mobile No. 9434623491 brought One samsung Galaxy J2 4G mobile phone
from M/s MAA DURGA TELECOM, Contai, West bengal, pin-721401 with bill No. 2142 dated 03/10/2015.

Yesterday evening on 07.02.2016 when I was scrolling through my mobile, 3/4th of the screen suddenly
went blank. Today on 08.02.2016 I had given it to the authorised samsung service centre for repairing.

They examined the phone over 30 minutes and told me that lcd of the phone has broken although it is
not visible. I repeatedly try to convince them that there...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung washing machine wa62h3h5qrp

 aditya7891 on Feb 8, 2016
I was specifically told at the time of purchase and by installation engineer that the washing machine I had purchased could be fitted with a hot water connection later at an extra cost. Hoever now I am told by the so called service engineers that there is no provision for a hot water connection on this model. I find this horribe and cheating on the part of samsung to sell their product. its a 6.2 kg wa62h3h5qrp samsung top loading washing machine...
Complaint comments  Read comments Complaint category Washing Machines

Samsung India — Sm-a800f

 Jolly Ghosh on Feb 8, 2016
Heating problem charging problem within 2 days after perches but they, 1st i visited hotspot where i brought that product on 6-2-2016, my perches date is 1-2-2016, they told me to visit samsung service center net day is sunday for that reason i visited 8-2-2016 for replaced my ph because of handset, but they could not replace my ph because they said to me it was 8 days there replacement policy is within 7 days with working days, how is it possible...I m very disappoinetd to buy this samsung product of rs 25999/-, its not a matter of joke, so please help me.I want a fresh product...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung Service Center — Fraud: samsung service center & mobile insurance

 Anupam Prasad on Feb 8, 2016
Dear Team,

I would kindly like to highlight the issue with SAMSUNG E5 bought by my mother Neelam Prasad on 5-Nov-15 (scan attached)
IMEI No- 358271064017333
Invoice: FENN/15-16/01334

"The mobile phone was facing issues with data connectivity in December 2015.
After consulting with network provider, she was supposed to send a sms to get the issue corrected. But the phone got Switched Off and did not start up.
She contacted the store from where she bought the mobile and they instructed her to contact the service center "S-Care" in Ballygunje...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Galaxy ON5

 Subramaniyan Sathish on Feb 7, 2016
I had purchased Samsung Galaxy ON5 mobile through online shopping flipkart, this mobile having software issues when I am doing browsing by using WiFi, mobile instantly getting hanging and switch Off.
what product your launched whether your launched defective product still now in my life I am using samsung mobile due quality now that quality your lost....
Complaint comments  Read comments [2]Complaint category Credit Cards

Samsung India — Led tv 50"

 aman260884 on Feb 7, 2016
I had purched the LED TV from Reliance digital for Rs 100000/- and the TV last for 1.5 years only .

I called Samsung team for the repair they are asking me Rs 30000/- and when i told about the insurance then they are asking Rs 45000/- .

Insurance people deny for the calm .

TV which is for 100000/- which is lasting for 1.5 years only . more over this product was not flourished in the market and in the website it's dosen't exist....
Complaint comments  Read comments [1]Complaint category TVs

Samsung Service Center — Very irresponsible service

 rajanil1987 on Feb 7, 2016
Samsung service center
Survey No 22/1/1a/1b Unit No 7 Ground Floor Tride Icon, Mundhwa Road, Kharadi, Pune - 411014

Very irresponsible and careless towards customer service. I have visited the service centre more than 10 times in last 6 months for samsung fridge repair but still the company is not able to figure out the problem. I have raised 3 complaint id's and they are closed without my concern and without any solution.
My fridge was working properly except the cooling issue but now it is not working at all. Service engineers did gas charging and cut the pipes which...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Ua23h4003arlxl led tv

 varadharajan.mv on Feb 6, 2016
Display problem with in 3 months from date of purchase.
Replaced new board. After 2 months again display problem.
service engineer mr.chandrasekaran being attended and not resolved.
our complaint registration ref. 4208458499

since, it is repeated issue with in 6 months we request you to replace new TV....
Complaint comments  Read comments [2]Complaint category TVs

Samsung India — Disgusting service of samsung

 skc@sempl.com on Feb 6, 2016
We lodged a service request with tollfree no on 21st jan 2016 but till date the service has not been attended even after repeated reminders. False promises are made daily just to be broken the next day with some excuse or the other.
The refrigerator is totally out of order and this was last repaired by them on 6th jan for rs 2200.
We have another samsung refrigerator and that too is out of order and not attended to inspite of complaints.
In 16 days nothing has been done.
Sk chowdhary
9336101948...
Complaint comments  Read comments Complaint category Refrigerators

Samsung Service Center — Galaxy a5

 sibap24 on Feb 5, 2016
Just bought a Samsung A5 cost nearly about 18K. I was using it last night, Suddenly the back buttons didnt work. I went to the Samsung Service centre to claim my warranty but the agent over there didnt help me saying its accidental. But he didnt open it, just saw from the outside and told me it will cost 8K. I need help as it is not accidental....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Poor quality samsung products

 RN Kapil on Feb 5, 2016
Dear President,
Samsung .

SUB : POOR QUALITY SAMSUNG PRODUCTS_DUE TO POOR VENDERS.
REF : Purchase of Samsung Refrigerator Model - FF RT-49H567 ESL.
Invoice # SPV-05155 Dt 30/12/2014 .

Sir,
In the double door Fridge purchased under above reference, below the freezer, there is a Chiller tray . In front of the chiller tray there is a free moving plastic flap over which is written Fresh Room . This flap has in built moulded pins on the two ends inserted into the recess holes in the body for free movement .

2. When the chiller...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Samsung j5300 smart tv

 Saggi04 on Feb 4, 2016
Hi, I purchased a Samung LED Smart TV J5300 48" inch on 6 Nov 2015 from Army Canteen delivered on 20 Nov 2015 and after 2 weeks i saw there was a scratch on the screen i called the dealer 3 A Electronics authorised dealer of CSD Lucknow they said to call Samsung ... Now Samsung is saying that why the complain was not within 2 weeks now nothing can be done... Then i emailed my complained to CEO office and i got a call from CEO office i was sure enough that atleast they will do something but despitebeing so assured i got very dissappointed with the same answer that why i didnt complained within 2...
Complaint comments  Read comments Complaint category TVs

Samsung India — Refrigerator not working

 fazilamaan on Feb 4, 2016
I have purchased RT36JSRFESL Top Mount Freezer with Digital Inverter 345L Real Stainless Refrigerator in November-2015. suddenly it stop working from 30-0 1-16 morning, then put up a complaint to customer support number 180030008282 and got the complaint number 2131632806 but no one visited then again i called on monday they have raise new request 4208832565 got many sms but failed to support till now struggling to get the proper response from samsung. daily 8-10 times calling customer care every time they are saying this is the first time im calling and every time committing engineer will come...
Complaint comments  Read comments [1]Complaint category Refrigerators

Samsung India — Samsung led tv model f5100 tv blackout after connecting hdmi port to teewe

 Krishnakumar Venkatraman on Feb 3, 2016
I had recently purchased a Teewe hdmi Screencast dongle and connected to my TV. The screen used to go black at times for a second or two but the audio will be still available. Now the screen has completely gone black and there is no display. I had tried changing input source, still no luck. Audio comes in. Remote and menu options work. Except for display....
Complaint comments  Read comments [1]Complaint category TVs

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