Samsung India Customer Care

Samsung India Customer Care

Samsung India Electronics Pvt. Ltd.

2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Phone:
+91 89 3993 9899 [Customer Care]
72
44
+91 12 4488 2122 [Head Office]
14
6
+91 98 3502 2547 [The Mobile Villa]
2
0
+91 99 3900 0000 [The Mobile Villa]
1
0
+91 61 2265 5588 [Mobile Collection]
2
1
+91 93 3410 2043 [S.S. Enterprises]
2
2
+91 99 3400 0000 [S.S. Enterprises]
0
0
3
3
+91 80 3030 8282 [Bangalore]
0
1
+91 79 2646 1735 [Ahmedabad]
5
6
+91 12 4488 1415 [Head Office]
2
3
+91 12 4488 1234 [Head Office]
4
5
Support Center

Store Locator

Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:
+91 12 4488 1234
+91 12 4488 1415
+91 12 4488 2122

Mumbai
2R Tech Park, Nirlon Complex, Next to Hub Mall, Off Western Express Highway, Goregaon East, Mumbai 400063
Tel:
+91 22 6677 2000
+91 22 3030 8282

Noida
A-1, Sector-81, Noida Phase-II, Noida 201301
Tel:
+91 12 0401 1900

Mumbai
Shop No 8, 9, A 1, Khira Nagar Chs, Opp. BATA Showroom, SV Road, Santacruz West, Mumbai 400054
Tel:
+91 22 6675 6951

Delhi
A-25, Mohan Coop Indl Area, Badarpur, Delhi 110044
Tel:
+91 11 4366 1234

Ahmedabad
F/102, Parth Complex, Swastik Char Rasta, Navrangpura, Ahmedabad 380009
Tel:
+91 79 2646 1735

Jaipur
37-38, Barwara House, Nidhi Kamal Tower, Ajmer Road, Jaipur
Tel:
+91 14 1404 8800

Jaipur
37-38, 1st Floor Barwara House, Ajmer Road, Sodala, Jaipur 302006.
Tel:
+91 14 1404 8800

Patna
Maurya Lok , Block-A , Shop No. 15, Near SBI ATM, New Dakbungalow Road, Patna Secretariat, Patna 800015
Tel:
+91 61 2220 0351

Patna
Ground Floor, Ahluwalia Building, New Dak Bunglow Road, Dak Bunglow Road, Patna 800001
Tel:
+91 61 2221 4073

Mobile Collection
Dak Bunglow Road, Patna 800001
Tel:
+91 61 2265 5588

The Mobile Villa
Verma Centre, Ground Floor, Boring Road Corner, Patna, Bihar 800001
Tel:
+91 98 3502 2547
+91 99 3900 0000

S.S. Enterprises
South Gandhi Maidan, Near Canara Bank, Patna, Bihar 700001
Tel:
+91 93 3410 2043
+91 99 3400 0000

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+91 44 6654 5500

Bangalore
No.13, 3rd & 4th Floor, Crm Chambers, Opposite To Yes Bank, Kasturba Road, Bangalore 560001
Tel:
+91 80 3030 8282

Bangalore
No.8, West Of ChordRoad, 2nd Stage, Mahalakshmipuram Layout, Bangalore 560086
Tel:
+91 80 3030 8282

View More Information...
Satisfactory Rating
2%
Complaints
8460
Responses
431
Resolved
79
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung India Customer Care related pictures (930)

Samsung India Complaints & Reviews

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Samsung India — Refrigerator Door not properly functioning

 gura on May 4, 2016
Dear Sir,
I have purchased one Samsung single door refrigerator 2 years back from Kankurgachi, Kolkata-700054 having the Model No. 0915 RR1914B & the Model Code is RR1914BCASE/TL. For the last few days I am noticing that the door of the refrigerator is not closing properly as it may be the downward parts being broken. For this it is entirely effecting the cooling system & it has become useless to be used properly.
Therefore it is my request to you that I need servicing as early as possible which I hope you will be able to give.
Thanking you
Sri Loknath Gura. Dated:04.05.2016
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — Defective Samsung tab A

 nage patil on May 4, 2016
Dear Team,

My name is hemant nage I purchase your product Samsung Tab A December 28 from last 8 days my tab is facing problem of battery and of restart also I have shown this problem to samsung Yash Services Aurangabad but my problem is not resolved please look into matter if not resolved you will have to face consumer court for same.
below is reference ID from Yaksh services 4213425408

Regards
Hemant Nage...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung service centre mishandling for my job series mobile broken

 Sundarigovindan on May 4, 2016
Dear sir, your service centre kumbakonam people broken my Samsung j2 phone. 3.05.2016 evening 4pm I give my mobile to your service centre for minor issues. But your people open my mobile that time broken my douch screen, but they're saying that lying for my mobile already broken. How to possible please contact me.
Thanks
Yours faithful
K.Muthuraman...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Samsung service centre mishandling for my job series mobile broken

 Sundarigovindan on May 4, 2016
Dear sir, my mobile Samsung j2 series is minar fault of speker is not working. So I bring my phone submitted to Samsung service centre kumbakonam, tamilnadu. They are open time broken my douch screen. After 5 minutes they are bringing my mobile say lying on your phone is broken we are not services here's. What can I do? 1. I show the mobile phone attempt at the moment reception people is no comments for my mobile broken
2. After 10 minutes they're saying my mobile phone broken.
3. How to possibly this thing
Thanks for your reply
Yours faithfully,
K.MUTHURAMAN
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — My phone earphone not working and i am in severe trouble as it get switch off while connecting headphones

 Gaurav Bhola on May 3, 2016
Dear sir my phone earphone jack is not working and my phone get switch off while i connect earphones ..I had visited service centers but they are saying they dont have stock of jacks there is no support from any service this is very unprofessional way of working . Also my phone warranty is till 17 may but they said it would not be available till 17 may . But i had visited you in my warranty period tou should see how to resolve this issue .I hope u would understand my problem nd have some professional support.....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Samsung India — Malfunctioning in the display panel of led-tv.

 Archit Jindal on May 3, 2016
This is to inform you that we purchased a samsung led-tv on the date 20-7-2013. Few days back after watching tv we turned it off for a duration of 1 hour. The moment we resumed again we found that half of the display was appearing black and the quality of picture was not appropriate in that region.

We filed a complaint in samsung india and their engineer told us that the display panel of the led-tv got malfunctioned and it will cost around rs.26641.The details of the tv are given below:

Dealer name - chiragdeep video & audio pvt. Ltd.
B-52 murari nagar, faizabad...
Complaint comments  Read comments Complaint category TVs

Samsung India — Mobile

 Selvaraj Thomas on May 3, 2016
I bought the mobile handsets/vn31936/samsung (352302079370015) on 14/01/2016, even when the phone is on the caller gets the message like the number is switched off or not reachable every time this happens the phone have to be restarted. The battery life is very poor. In the beginning the the camera clarity was good but after two month the clarity gone down. The phone is very hot within few minutes of starting play games....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — I bought a refrigerator one year ago and it never worked

 naushad vali on May 3, 2016
I bought a refrigerator one year ago and it never worked properly. I complained several times but no use.. you can check PAN: 8448847703
every time service engineer told it will be fixed and it never got fixed. Once I ws told that product itself will be replaced but this also never happened.. then I wrote to SEO office and it also went in vain.. you can see mail content and reply. Now I am loosing my hope on SAMSUNG... It is very bad for consumers..

/**************************CEO OOFICE MAIL CONTENT*****************

Please see the trail mail which I have sent...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — My refrigerator not working since I bought

 naushad vali on May 3, 2016
(Pan:8448847703)
This refrigerator is not working since i bought. I complained several times and every time a service engineer used to come and say it will be fixed.. Once they told that product need to be replaced so we have informed to headquaeter.. But nothing happened.. Slowly slowly they passed one year and now saying warrant period over so every time we will come, we will charge..

I have written to their ceo office also but in vain
/*****mail details*******/
Please see the trail mail which i have sent on april 21..
Now service engineer called and...
Complaint comments  Read comments Complaint category Refrigerators

Samsung India — TV Panel did not work properly

 karthikr18 on May 3, 2016
Dear Sir/Madam,

I had bought Samsung Smart TV with 3D 50 inch on 2013, but a week before a thin black line appear in my tv. I reported the same to Customer Support and the executive checked and told that it would cost around INR 50, 000/- (Fifty Thousand rupees) to solve the issue.

I had bought this TV for 1.08000 (one lakh and eight thousand) and it worked properly not even three years completely which is really degrading the Samsung reputation. I cannot expect a floppy product from World's leading brand.

The executive told that this can be covered...
Complaint comments  Read comments [2]Complaint category TVs

Samsung India — Negligency of mobile repair centre

 Byahattimath C v on May 2, 2016
Samsung (Mobile) india — samsung e-5 mobile

1 review
By byahattimath c v on may 2, 2016
Add a comment
Mark as resolved
I purchased samsung e-5 mobile in 03/04/2015 in bangalore. On 20/04/2016 i put mobile for charging, after 30 minute mobile has been switched off automatically. I hv phoned to customer care, accordig to their suggestion i hv givn mobile to service centre.In service centre they told rs 500/ will be service charges. I agreed & given my mobile for repair. After 2 days i recieved call from service centre to collect the mobile. When i seen...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung — Refrigerator - poor service despite repeated contacts

 debaman on May 2, 2016
Despite escalation to CEO's helpdesk, nobody has even bothered to give a call.

This is in continuation with my Door to Door fridge, wherein I had taken the refrigerator from Reliance Digital, the fridge was not performing up to the mark.
For this reason, I had called Reliance Digital, they told there is issue in gas and had filled it.

Now when i logged the call, the samsung engineer is refusing the entertain the problem and I am suffering because I have purchased Samsung fridge.,
Kindly get my fridge repaired or take this to your showroom.
Complaint comments  Read comments [2]Complaint category Appliances

Samsung India — Samsung galaxy j7

 harsh tandon on May 2, 2016
the samsung company promise me to give me a samsung galaxy j7 at 4000 rs and there no is 9582717691 they also promise me to give me glasses memory card and a watch free they said they are from samsung company and they said its cash on delivery and after the courier received its an empty box with waste papers so plzzzz alert all to prevent from this scam its located in delhi...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung — Damaged product received

 bikasjswl on May 2, 2016
Manufacturer's name-samsung india pvt.Ltd.
Distributor's name- fundamental electronics pvt. Ltd. (Samsung smart plaza)
Product name- samsung side by side refrigerator rs 21hstpn1 600l

I, bikash jaiswal, had purchased the above mentioned refrigerator on 24.04.16.When it was delivered at my place i noticed a defect in the product.I had asked for replacement and had even complained for quite a number of times in the company's support help as well as to the dealer but even after lodging complaints they have arrogantly turned a deaf ear to this and not responded back.Please...
Complaint comments  Read comments Complaint category Refrigerators

Samsung — Authorized service center made my galaxy s3 faulty

 YogiNegi on May 2, 2016
I submitted my samsung galaxy s3 for charging related issue and they made my phone faulty. In my previous complaint i have reported my issue that care and care services ltd, authorized service center of samsung at allahabad, civil lines took my phone for charging issue and made its camera faulty, but are denying to take any actions on that and are not paying any attention to my grievances and are misbehaving.
No action from samsung or consumer forum has been taken.
If consumer forum can't resolve my complaints i don't know whom is should complaint....
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Poor customer service in air conditioning machine

 debnathb19 on May 2, 2016
Due to ml intention and poor service of the service provider of samsung i registered the following the complain to ceo of the company -
Like every year i have registered call booking at your customer care centre for cleaning of my ac and vide my call no 4211477489 your authorised service personnel saumen guria attended the call for cleaning of ac and changing the outside pipe cover. During cleaning he changed the outside pipe cover with taping but he said that it will not be provided by company but it should be paid to him. I paid him rs.1800/- along with service charge rs.570/- but he paid...
Complaint comments  Read comments Complaint category Electronics & Appliances

Samsung India — Sim slot issue in samsung mobile (sm-e700h) device

 Kapil Gupta9n on May 2, 2016
Dear samsung customer care team,

This is in reference my previous email reference number 3702933853 regarding sim slot problem.

As advice by you, i've visited your another service centre but no resolution i got from them. They suggested me to escalate the matter to samsung’s senior management for rectifying the issue under warranty.

In past 2 months i faced 3 issues in the mobile purchased from samsung. The first issue of sim slot not working has already been communicated to you through email bearing reference 3702933853, in-addition to this subsequent...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung India — Galaxy J2/ need replacement of product

 Baby R on May 2, 2016
Dear Concern,
I was purchased mobile online on November 2015 throgh shopclues website. Since that mobile using soft and safely. Not even stop down.
Last week mobile was getting problem in display not working.
I reached your service centre that people told me this is liquid patches, not able to do warranty service. We will do only non warranty. That time I was shocked.
See am using samsung products more than 8 years not getting these kind of troubles.
Am said your people am not stop down the mobile even not scraches also. And not water flootting. How it is happen...
Complaint comments  Read comments Complaint category Mobile Handsets

Samsung — Samsung power bank / duplicate

 Kanaiya Dama on May 1, 2016
My order docket number : unibmoc212071 has been delivered by gojavas.

I have received the samsung power bank which differs from my order which i have placed...

I have not received its charger...

I have received the charging code which is not been inserted in the power bank nor in mobile phone. So it is duplicate.

The battery of the power bank drains down quickly...So it is also duplicate...

So i requst u to take ur goods return & refund my money back as soon as possible......
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Samsung India — Refrigerator rt56h not working

 kkvarshney1970@gmail.com on May 1, 2016
Sir,
I is very regretting that samsung service center in india is very lazy and harassing me . I have purchased the refrigerator on 04-04-2016 and installed on same date.When i found that refrigerator is not working properly. I complained to local dealer, service center and toll free number. But no one satisfied me and problem is sustained. Every authorized person contact me 4 to 5 day after but worthy product for rs. 68000 could not be corrected. I am mentally harassed by your side and my son who purchased the refrigerator on the name of mine mr mukul agrawal is very in depression. He is...
Complaint comments  Read comments Complaint category Refrigerators

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