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[Resolved]  Samsung India — Black spot on screen

Address:600049

I purchased LED TV 40' joy plus in last year for Rs. 50, 000/-refer attached bill.
Now guarantee is over, after that I noticed black spot on screen and it seems increases size. I surprise this issue happend just after guarantee over. I don't expect from Samsung such a reputed product. I have suspected on quality of product or manufacturing issue from your end. What is the solution for the issue? What is the life of product?

BR
R.Balan
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May 17, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2016
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Dec 07, 2016
Updated by RBALAN Hi,
I have not received any responds from your end. I need solution at earliest.
Dec 10, 2016
Updated by RBALAN I have been informed after service person visit that LED panel needs to be replaced in purchaser cost. They have not produced report for failure & un justified reason. Customer care said Free replacement can not be done. It is not acceptable to me as premature failure due to manufacturing deflects. I unhappy about Samsung product. I never expected this reply from Samsung. This is purely quality issue with in short time life just less than 1.5 year. What is life of led panel? How can Samsung selling defect products to market? Pl. Do free replacement immediately.
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I submitted my Samsung Galaxy j2 4g cell phone at khammama samsung service point on 26.11.2016. For phone complaint purpose. Still no information about my phone from service point.
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