[Resolved]  Samsung India — Complain # [protected]

Address:713211
Website:[email protected]

I purchased refrigerator model # rt42k5468sl/tl, sr # od1j4dbh300264, recently i observed that ice accumulation on both deep fridge and vegetable component, accordingly, i launched complain # [protected], the service engineer arrived and detected one circuit got damaged and that need to be re-placed - according, he ordered the new spare parts which is still not been done as parts (i understand) has still not arrived.

1) i want qc certificate of that particular model.
2) what is the guaranty that the problem will not happen as this is a premium and most advertised model recently launched by samsung and the manufacturing defect found within 5 months o[censored]sage then why samsung will not re-place the set by a new one?
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Jan 6, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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