[Resolved]  Samsung India — Complaint against the rough behavior and the unhealthy service at the customer service center

Address:	Imphal East, Manipur, 795001
Website:	www.samsung.com

This is regarding the rough behavior and the unhealthy service being provided by the staffs of customer service center at imphal manipur. I had given my phone galaxy a8 for changing touch screen as it is broken to the center on 26th july 2016. I was told to collect it after 15 to 20 days, since it takes time in ordering the touch screen from the concern authority. I came to collect it after 20 days i. E on 16th aug. 2016 but to my surprise i was told that the phone is still not repaired because the touch screen has not yet arrived and i was asked to collect it after 5 days. I again came back after 5 days i. E. On 21st aug.2016. But again i am told that the phone is still not repaired because the concerned engineer is on leave and asked me to collect it after 2 days however the touch screen has arrived. So i came back after 2 days i. E. On 23rd aug.2016. Again i am told that the phone is still not repaired because the touch screen has not arrived i argued that i was told the other day that the screen has arrived but the engineer is on leave today you are agin saying that the screen has not arrived what is going on. If you are not going to repair it, please give me back my phone, and they happily gave back my phone without repairing after keeping in their custody for almost a month. I request you to kindly take necessary action against these hopeless employees of samsung service center of imphal manipur.