Samsung India — De-satisfaction of samsung service

Address:	Kolkata, West Bengal, 700070
Website:	SAMSUNG MOBILE

Dear sir,

I have purchase samsung j7 smart phone on january 07, 2016 and the lcd was accidently damaged on march 10, 2016 and the same was replaced by samsung customer care (Hazra branch, address : 51b, garcha road, opposite hazra law college, 1st floor, kolkata - 700019) on march 11, 2016 and charged rs6412. Now three months later the lcd is damaged again on its own and the samsung customer care is asking for money for replace the same. However the phone is still in warranty. On 17/06/2016 i have spoken to varun who is a customer care officer in live chat division of samsung customer care and the attachment of the same is present here. He had clearly said that my lcd display would be replaced without cost as it was in warranty and that the same should have applied to my device at the time of first replacement as well. He had told me to take my phone to service centre again and call customer care and the same would be sorted. However after wasting my precious time in service centre and calling customer care, i was told that the same cannot be replaced for free even if the same is in warranty and that the information provided to me in live chart was incorrect. This is not appropriate as firstly if my device is in warranty and display is changed by samsung once then if any issue arises samsung should be liable to replace the same. Secondly my valuable time is wasted in the process as well. Kindly help with the same and do the needful as i am a valuable customer of samsung products and wish to stay the same but i expect the correct cooperation from the part of samsung specially if my product is in warranty and a part is damaged for no wrong doing of mine.