Samsung India — Defect in inverter ac and no response from the company

Address:	Nagpur, Maharashtra, 440023
Website:	www.samsung.com

I am using many samsung products. I purchased a inverter ac on 14 april 2014. The ac gone bad in 2016. Many complaint was raised vide complaint no. [protected], [protected], [protected] and [protected].

The service engineer was appointed and the first visit of the service engineer (Mr. Imran) was held on 11 april 2016. He expressed his in ability to resolve the issue ans subsequently mr. Chaitanys a sr. Service enginer visited on 12 april 2016 and suggested to change the pcb. The pcb was changed still the problem was not resolved. Thus the compressor and the alaves in the outer unit was also replaced. Still the ac was in non working condition. Then the outer unit was taken by them for inspection and was finally declared that it is having some deffects which cannot be repared and which is beyond understanding.

Mr. Hinmanshu verma an executive from samsung ho in india was involved in the matter and was informed with all these matters (Verma. [protected]@partner. Samsung.com). I kept him posted an all the matters and complaints and hardly received any response from him.

The outer unit is with the service station from almost 2 months and they are not providing any written receipt for the unit taken by them.

Kindly intervene to get my complaint resolved or suggest proper process of actions to be taken against the company.