Samsung India — Defective plasma television set

Address:

754006

To The CEO, Samsung India Electronics Pvt Ltd (Head Office) 2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Golf Course Road, Gurgaon Sector 43 Sub:- Regarding Samsung Product. (Same Problem Facing Now) Respected Sir, With due respect, I Sri Srabana Ranjan Mallia, had purchased a Samsung LCD Plasma TV from Prusty Electronics, Invoice No-PE/14-15/CR/832 Dated: 18.09.2014 amounting to Rs.42900/- Samsung PDP 43” PA43H00ARLXL, Sl.No-H0083pbf700379. This television has a ray on the screen; I had contacted the Samsung Customer Care, complaint No- [protected] talked with Mr. Krishna & Ayush. They had assured me to depute Service Engineer to my house. The service engineer told me that TV’s Panel is defective and it will damage the whole TV screen within three or four months. If you replace the panel it will cost around Rs.20000/ or exchange the Television as soon as possible. I, have also consulted from different technicians and engineers from i.e. Sony, Samsung, Hitachi, Bajaj, Micromax, Intex and they have also said to me to immediately exchange. I had purchased through Bajaj Finance and six installment pending. It is not possible for me to change the panel due to my low income. I am requesting to the Bajaj Finance kindly recover Rs.20000/- from the Samsung Company due to exchange the panel or exchange the television as soon as possible. If you could not recover from Samsung Company, I could not pay rest installment. I am requesting to all the Ministry of Government of India, kindly ban the Samsung Product selling in the Indian market. I am further requesting to all people of India, if any poor people had purchased any product from Samsung Company, this product any type of damage expire the three days of guarantee period, what can dot the poor people? I, request the Samsung Company CEO, kindly exchange the television as soon as possible. If, in this type of incident occurred with you, what are you doing? I, therefore, request and prayer the CEO of Samsung Company to kindly exchange my television as soon as possible. Thanking you, Yours sincerely, Srabana Ranjan Mallia Mob-[protected] Your Registration Number is : MOSJE/E/2015/00796 Your Registration Number is : PMOPG/E/2015/0111085 Your Request/Grievance has been registered vide Registration number PRSEC/E/2015/09223 Your Grievance has been registered vide Registration number PMOPG/E/2015/0114541