[Resolved] Samsung India — Defective product no replaced

jshora

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452007

Respected sir/mam,
I have purchased samsung refrigerator model no. Rt42k5068gl from jk enterprises, indore vide invoice no. 447 dated 04/09/2016. I have got this product in damaged condition & it has dent on upper left side. I am uploading the pictures of damage in the product for your ready reference. I have made complaint to the dealer jk enterprises as well as samsung within half an hour of receipt of the damaged product on 04/09/2016 as well as follow up many times vide complaint no. [protected] dated 04/09/2016, complaint no. [protected] dated 06/09/2016, complaint no. [protected] dated 11/09/2016 as well as taken many follow ups with jk enterprises on phone as well as mail. But still we have not got the replacement
Of the defected product with the new one still after 2 weeks.
I request you totake immediate & strict action against jk enterprises as well as samsung.
Thank you jasmeet singh hora indore

+2 photos

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Oct 29, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we have shared your feedback with our service team, they will be in touch with you shortly.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)