[Resolved]  Samsung India — Delay in repair o[censored]nderwarranty phone

Address:Chandigarh, Chandigarh, 160047
Website:Samsung Service Care

I bought samsung note 5 phone on 19th april 2016 from anmol watches & electronics sco-1012-13 sector 22b chandigarh. On 20sep2016, after charging the phone for only 10 minutes, it got overheated and stopped working. I gave my "underwarranty samsung note 5 phone" for the repair in samsung service care center sco-3009-19, sector 22 chandigarh on 21st sep 2016. They said there is defect in the hardware of mobile and assured free repair in 5 days. Since then i have visited the service center 5 times and everytime they refuse to give the phone and says it is not being repaired yet and asks me to come 3 days later. I have even contacted their manager personally but she is not responsive. Kindly look into the matter and resolve it immediately.
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Nov 13, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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