[Resolved]  Samsung India Electronics Private Ltd. — Replacement of faulty phone set

Address:

Bangalore, Karnataka

I had purchased Galaxy Note 3 Neo through Samsung eStaore under corporate program for ABB Ltd on 28th May’14. Invoice date on cash memo is 5th June’14 and the handset was delivered to me on 6th June’14.

I observed a issue with ear piece while answering call or calling to someone. Same was reported to service center on 12th June’14. Service center engineer accepted the issue with hand set and informed me that I am eligible to get a DOA certificate to get new phone in replacement. They also informed, since it was seventh day from the date of invoice and delivered through SAVEX (for which Samsung gives 3 days relaxation for DOA over and above seven days) it would require approval which takes three days. But i got it on 12th day (24th June’14) and since then i am waiting for Samsung estore person to pick the faulty phone. It has been already a month since I have purchased this phone but couldn’t use it.

I am also informed that during the process of replacement from Samsung eStore, it may take another 10 – 15 days of time. i have requested Samsung to process the money refund instead of replacement as neither I have standby phone and patience to wait for another 15 days nor I want to be in to this process again i[censored]nfortunately I have problem with replaced set as well.

Kindly extend your support to get my money refunded from Samsung.

- Regards,
Ashish Bajpai
[protected]
[protected]@gmail.com