[Resolved]  Samsung India Electronics Pvt Ltd — Request to intervene in the repair of my fridge

Address:

Kolkata, West Bengal

Dear Sir/Madam, I purchased a fridge (Samsung model no. RT23AVMS1/XTL)in January 2008 and soon after I was attacked with Kidney failure and rushed to CMC, Vellore in March'08. I underwent a kidney transplant at the age of 32 and was there for a year. When I returned I stayed in different places to avoid pollution and I wasn't able to use my fridge. Now when I finally settled down in my flat I started using the fridge in September and it functioned well for a month and then suddenly stopped with complete stoppage of cooling. I called the engineers and they said it has to be taken to the service centre (Serial no. 030147AP901013L).They reported that gas was leaking and it cannot be repaired. I am surprised that the fridge which I bought for more than Rs.15000 is beyond repair and has to be sold as scrap. It is still in their warehouse and I am totally shattered. I have to keep medicines and other essential goods in it. My mother is also a heart patient. How can I afford to buy a new fridge? How can a company which I trust the most (I use your mobile phone also) can manufacture a fridge can be beyond repair. It officially lasted for 5 years (for me it it is only 4 months that I used it). It still looks new. I don't know what to do? People advised me to seek redressal from consumer court but I still have faith in you and want your intervention and fair justice considering my predicament. Best regards, Purnima Mukherjee (D-17/12 Karunamoyee Housing Estate, Phase-I, Salt Lake City, Sector-II, Kolkata-700091, ph.no-[protected], [protected])