[Resolved]  Samsung India Electronics Pvt Ltd — Samsung Customer Care Worst Service

Address:

Pune, Maharashtra

----- Forwarded Message ----- From: Punit Shah <[protected]@yahoo.com> To: "support.[protected]@samsung.com" <support.[protected]@samsung.com> Sent: Friday, 8 November 2013 2:22 PM Subject: Re: FW: Fw: Order 1181824 - Credit Card Statement for Ashish For me service is not given, I have already made the entire payment on my CC. The credit will lie in credit unused and will get adjusted against the EMI. What is disheartening 1. That there was no commitment from Samsung to resolve issue on timely basis, thus service provided below is meaning less. 2. The attitude of the Ashish being a Customer Care lead was pathetic, rude, arrogance and threatening to me as a customer. For me the fundamental is Customer Care is just label in Samsung, one of the reason is Indian Customer in their home are treated like . Thanking You Punit Shah Mobile [protected] Thanking You Punit Shah Mobile [protected] From: Samsung eStore <support.[protected]@samsung.com> To: [protected]@yahoo.com Sent: Friday, 8 November 2013 1:28 PM Subject: Re: FW: Fw: Order 1181824 - Credit Card Statement for Ashish Dear Valued Customer Thank you for your Email, We would like to inform you that EMI conversion against the Order ID #1181824 has been completed. We apologize for the inconvenience caused. Regards, Samsung India eStore Team ------- Original Message ------- Sender : Punit Shah<[protected]@yahoo.com> Date : Oct 23, 2013 14:35 (GMT+09:00) Title : Fw: Order 1181824 - Credit Card Statement for Ashish Ashish, Fantastic Service you provide, you have not even lived upto your commitment or samsung commitment of reverting back within 5 Wotking days from the receipt of the statement. 8 working days are over. It clearly proves Samsung Cheats customer over website and does live upto its service as promised Thanking You Punit Shah Mobile [protected] ----- Forwarded Message ----- From: "Shah, Punit" <Punit.[protected]@searshc.com> To: "support.[protected]@samsung.com" <support.[protected]@samsung.com> Cc: "[protected]@yahoo.com" <[protected]@yahoo.com> Sent: Saturday, 12 October 2013 1:56 PM Subject: Order 1181824 - Credit Card Statement for Ashish Hi! Ashish, Since you alleged the customer was lying that I was providing you false information. As committed I have send you the statement of Credit Card statement within 10 minutes. Which clearly indicates the entire amount of Rs 13520 was debit to the card instead of 6 emi service which I availed on Samsung EStore website. Since you threathen me (Customer) to disconnect the call and which you actually did, this only relflects the attitude you and the Samsung brand carries towards the customer. The worst customer service I have ever received, I am hopping this call was recorded every one in samsung will know, which I also plan to post on every facebook, Linkedin, Whatsup, Twitter and any other social media that how Ashish which is trainned under Samsung for Customer Service. I will also escalate to your parent company hold on your breadth. 1. Lie to a Customer, First tell the customer you are the first person who is facing this issue and then on further probing this is with large amount of customer. 2. Lie to a Customer, Samsung doesnt provide false commitmment then admit oh! the earlier commitment on the website of service Samsung doesn't gaurantee 3. Threathen the Customer, Since you (Ashish/Samsung) cannot gaurantee of service, "We will disconnect your call if you do not listen to us that we do not gaurantee services" 4. Non Gaurantee of Service - Everything is fine with Samsung, since the logistics is outsource to deliver thats not samsung, payment gateway through bank oh thats not samsung, manufacturing is outsourced oh thats not samsung. So you should call the bank, the manufacturer, logistics since they provide service Samsung does nothin. 5. Lie to a Customer - Samsung has received the payment towards the mobile, but you a customer would not have made the payment to Samsung 6. Lie to a Customer - Your Credit Card might be block - but hey how did 13520 Rs got debited 7. Arm Twist the Customer on Phone - Customer you are wasting our time, you crib, cry or do anything Samsung will not provide the service and doesnt gaurantee any service. 8. Arm Twist the Customer on Phone - Customer is not allowed to escalate, Ashish will not transfer the call to its supervisor, Nor Samsung 9. Cheating of Customer / Duping the customer - Customer should make the entire 13520Rs to Credit Card company and Samsung may provide EMI option from next statement. Customer is now going to make double payment You know the best part Ashish spoke this over the call which in any case was heard on the floor. Ashish represent devalues the Samsung brand unless Samsung has trained its employee for worst customer service. This is what Ashish presented and said thats what Samsung believes in 1. Gaurantee Required from Customer Payment but Samsung give no Gaurantee on any services and commitment from Samsung. 2. Samsung gaurantee a response positve or negative but Samsung doesnt customer service and commitement. I have paid higher price at Samsung estore just to avail the 6 EMI service and could have gone with other vendors with a higher discount. I want the EMI service to be provided within 3 working days on my credit card statement from Samsung. In case Samsung is not able to provide service, please take back the phone and credit me the amount on my credit card. Regards Punit Shah