[Resolved] Samsung India — Expensive 55 inch led tv not getting fixed

KiranRai

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411045

Hi - I had bought a very expensive LED TV 4K from the Samsung showroom (baner prashant link road, pune) and it was bought in July of this year. It has a problem with some of the HD channels since it moves fast the normal, the airtel tried to fix it but concluded it was the TV problem.. since then I have been following up with the service center and showroom folks and there is complete lack of support. Ideally the TV should get replaced immediately, but unlike the reputation of Samsung globally for some reason they ignore the importance of customer service in India. This is highly disappointing. Can someone please respond to me at [protected]@Gmail.Com.

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Oct 31, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd